Head of Service Management - ITSM
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Head of Service Management - ITSM
Financial Services
London c.£800 p/d
We are a trusted recruitment partner to this keystone member of the banking fraternity and have been asked to find a talented and effective leader to head up and drive forward the day to day operational and policy compliance of the groups ITSM processes. You will manage a service management team of 15-20 and own incident, change and problem management both in a large set in London but also internationally.
Skills / Environment
Previous experience of owning or acting as the Head of Service Management ( ITSM )
Knowledge and demonstrable experience of running an enterprise level Service Operations function
Team management - ideally around 15 - 20 direct reports
Operational compliance - Policy compliance
Incident Management - 24x7 major incidents handling
Change Management - CAB
Problem Management
ITSM Tooling ownership
Knowledge of working with technical teams to ensure compliance and best practice
CMDB / Asset Management
ITIL Service Management Certified
We are looking for an individual who has owned service management within a large / enterprise company and knows how to drive change and improve processes in a high-pressured large scale environment. Financial services experience will be highly desirable but enterprise company experience will also be relevant.
Contract rate: c.£800 p/d for the right individual
This role may suit candidates, who hold the following job titles: Head of Service Management, ITSM department Head, Principle ITSM Manager, Service Management Lead, Head of Service Operations, Head of Technology Management
Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We are keen to build strong relationships with IT consultants based on providing a transparent and supportive service. Now in our 20th year we pay promptly and are a stable contracting partner in good financial health. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906). We never send your CV without your email authorisation.
Deerfoot is acting as an Employment Business in relation to this vacancy.