Data Steward, Customer Data Management
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Job Title: Data Steward, Customer Data Management
Location: Client location, Uxbridge (UK)
Purpose of the Job
This role forms a part of the Technology Solutions Delivery function, providing technology based data management and business intelligence solutions and services to our customers.
The position carries the responsibility of data stewardship within customer master data management operations on behalf of our client, working in close collaboration with related teams and client organisation.
The desired candidate should have strong data stewardship and quality management background, ideally within the Pharmaceutical industry with a focus on pharmaceutical customer data.
Principal Accountabilities
* Supports the markets by ensuring tickets are resolved by working with MDM project and operations teams at global and country level
* Supports data quality improvement initiatives for Customer Master Data relating to HCP's and HCO's (Healthcare Professionals and Organisations).
* Determine current state issues with data quality and identify root causes of those issues. Recommend plans to address and resolve the root causes and support the implementation of the recommendations.
* Recommend improvements and alternative solutions to resolve problems.
* Organizes, prioritizes and leads own work
* Able to successfully adjust to multiple business demands and shifting priorities
Skills, Experience & Specialised Knowledge Required
* Able to independently interact with operations teams and analysts across the organisation
* Project management, communications
* Understanding of data management processes and technologies
* SQL skills to query databases for Data Quality assessments and profiling
* Intermediate to advanced skills in data manipulation using Excel
* Solid verbal and written communication skills
The following experience/skills would be of advantage
* Significant experience in Master Data Management operations
* Primary research capabilities to support data investigations and data quality maintenance
* Exposure to use of customer master data within commercial functions of a Pharma company
* Experience working in a multi-country service environment