Lead Field Service Specialist
Recruiter
Real Time Recruitment
Listed on
17th February 2020
Location
Horsham
Type
Contract
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Real Time Recruitment Solutions https://www.rtrs.co.uk Position - Lead Field Service Specialist (BMS)Type - Contract
Location - Horsham, West Sussex
Rate - £20.00 per hour PAYE
Duration - 5 months
Industry - M&E Building Services
Description:
Key Responsibilities:
• Providing remote technical assistance for Trend contracted customers and the Trend field service teams.
• Carry out and support the services the Energy team offer to their customer base
• Manage customer requests who have varying levels of expertise.
• 1st line Management and support of Bureau Engineers
• Report to Energy Bureau Manager on team performance monthly
• Close liaison with Energy Team Coordinator for efficient and on-time allocation of engineers and work loads
Key Result areas:
• Innovation with end users utilizing existing tools to provide superior support and expanded management initiatives.
• To work with a team of engineers to improve and maintain, productivity and efficiency whilst developing and leading a stable team based environment
• 1st line customer complaint resolution
• Ensuring a seamless 24/7 Bureau operation
Person Specification:
• Good customer facing skills
• Numerate/fully IT literate
• Commercial awareness
Qualifications:
English / Maths - A level
Key Relationships:
• P&S Director & Operations Manager
• National Key Account Managers
• Projects & Service Managers
• All Field Service Teams
• Area Sales managers
• Field Service Administration Team
• Key Account Support Team
• Logistics Team
Pay rate - £20 p/h (PAYE basis only)
37 hours per week on a 4 on 3 off basis - 6am to 2pm, 2pm - 10pm & 08:30am - 5pm
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