1st Line Support Engineer

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My Exeter based client is looking for a Service Desk Analyst to act as a point of contact for ICT related queries that are placed to the Customer Service Desk via telephone and email.Job Title: 1st Line Service Desk Analyst

Rate: £85 -£95 per day (umbrella)

Location: Exeter, Devon

Duration: 6 months initially

Availability: ASAPMain Responsibilities include but not limited to:* 1st Line Support and resolve incoming IT support requests calls

* Answer calls and record details of fault

* Appropriately field requests that comes through to the service desk

* Maintain documentation and standards, collate and submit asset information

* Assess business impact of IT Incidents and accurately assign SLA and follow escalation procedures as directed

* Assign unresolved incidents to the correct internal support team

* Meet contact management and incident management SLA's and in providing accurate management information and reportsQualifications & Experience Required* Windows based application environment

* Configuration Management Database

* Active Directory

* Work under pressure on own or as part of a team

* Understanding of ITIL incident management processIf you are interested in this post and have previous experience within a similar support role, please apply with your CV ASAP.