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Not being able to access internet and e-mail systems is the number one pet hate of office workers in the UK. They would rather be stuck in a traffic jam, receive poor customer service or waste time in a long queue than suffer IT failure. Even having their BlackBerry devices broken is better than central IT failure, as is paying for a restaurant meal that comes with shoddy service. Confirming that Brits love to hate standing in line, waiting in a queue was ranked as the least annoying frustration of the day, says a poll of 265 office workers, obtained by CUK. Problems with internet servers, by contrast, irked the largest number of workers, with almost one third rating downtime as the bane of modern day life. “If the technology fails, you have little choice but to sit around and wait for it to be fixed,” said Eric Wright, managing director of Richmond Systems, which commissioned the research. “This can be frustrating and costly, especially when under pressure from work deadlines.” The poll’s findings indicate a gap exists between IT service level agreements and end user satisfaction that needs to be bridged, not least for the good of morale. “If technology continues to accelerate at this pace, companies will face an inevitable bottleneck while they wait for the IT team to catch up,” Mr Wright said yesterday. “As companies rely on technology more than ever to help them stay ahead of competitors, IT teams need to have the resources to be able to respond quickly and efficiently to each and every computer problem.” Research from CipherTrust has shown that the average cost to an organisation of being unable to send or receive e-mails for a single day is over £68,000. The research estimated e-mail downtime to be losing British businesses a total of £1bn a year. May 24, 2007 Email this article Printer friendly page Previous Page
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