Customer Service Representative

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The purpose of the role is to service existing customers and provide effective resolution to customer queries in an effective, efficient and courteous manner. Our people are professional, knowledgeable and versatile which are the keys to our success. Teamwork and continuous development will provide every opportunity for professional and personal advancement.

*Provide excellent customer service to LBG Loans customers in a courteous, effective and timely manner to ensure all enquires are resolved at first point of contact

*Apply knowledge as trained to meet customer needs

*Take responsibility for handling customers confidential information

*Develop a working knowledge of the Customer Service systems

*Achieve Key Performance Indicator targets to meet business goals and objectives

*Contribute ideas/suggestions for continuous improvement in systems and procedures within the centre

*Be a team player and considerate of others

6 week rolling shift pattern - some weeks work longer hours and others work shorter

Mix of shifts between 8am - 10pm - open to 6pm on Saturday and Sunday but will be open later including Saturday and Sunday t

1 early weekend and 1 late weekend and 2 part weekends (either Saturday or Sunday)

Flexibility with shifts

*Customer focused

*Positive and helpful attitude

*Excellent communication skills

*Ability to work under pressure

*Self-motivated

*Team player

*Accuracy when inputting data

*Ability to work on own initiative

*Knowledge of Microsoft packages or other related packages

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.