Service Designer - Remote - £460 Outside IR35


Premium Job From LA International Computer Consultants Ltd

Recruiter

LA International Computer Consultants Ltd

Listed on

22nd September 2022

Location

Telford

Salary/Rate

Negotiable

Salary Notes

Negotiable

Type

Contract

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Our client is looking for a Service Designer to join them on an initial 6 months contract.

This is £460 OUTSIDE IR35 and working remotely.

Overall Purpose:

The Service Designer will play a key role in defining, building and implementing the future service blueprint for future regulation services.

The Service Designer is responsible, at a project/programme level, for ensuring that the services that Atos delivers to its customers and stakeholders is user centric, insight driven and supports a coherent, consistent and compelling end-to-end experience. We are driving innovation and transforming our technology to deliver our vision, and you will play a key part in defining, building and implementing a range of new services. You will be a key liaison point, working with other teams across the organisation, to translate user needs into practical user design and user interaction. This role requires the interpersonal skills to establish professional credibility quickly, and the energy and drive to deliver collaborative change.

Key Responsibilities:

1.Lead the development of a blue-print for a number of complex, inter-dependent and inter-related services, that will meet user's needs and business objectives.

2.Engage with business, digital, technical and business improvement teams to develop the roadmap for the future user interaction and service design, development and implementation.

3.Ensure a coherent, consistent and compelling experience for external and internal service users, across the end-to-end and front-to-back customer journeys, and identify opportunities to interface with the rest of government.

4.Collaborate with user researchers (UR) to agree key research activities that will inform service design and to prioritise customer needs using storyboards, journey maps and other tools.

5.Create and rapidly iterate both digital and non-digital service prototypes, working with UR and UX to test with users.

6.Ensure services are designed to GDS standards and will meet GDS requirements for service assessments, actively participating in the service assessment process.

7.Work with business improvement, customer insight, technology, and operations teams to ensure new services are designed and embedded with an iterative continual improvement approach.

8.Promote the service design perspective in discussions with teams and stakeholders, providing coaching and training to develop an understanding and culture of user-centered design.

9.Act as an ambassador for user interaction and service design. Develop, translate and communicate design principles, guidelines and best practice throughout Atos to build knowledge and optimise service design delivery.

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

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