2,891 total
I have an appointment on Saturday morning for an injury to my finger and have managed to get the claim processed in 2 days. Wonderful service as always and special shoutout to Michelle Mills for going above and beyond like all staff at WPA do!
Date of experience: 18 April 2024
Reply from WPA
Dear Andy, Thank you for your review, we will make sure Michelle finds out about your special shout out. All the best WPA
Im new to WPA & the service so far has been excellent. I have submitted my first claim for dental treatment & this was processed very promptly & with ease. Highly recommend!
Date of experience: 16 April 2024
Reply from WPA
Dear Sara, Welcome to WPA, we are happy everything went so smoothly. All the best WPA
Without question the best health insurer. The staff you might deal with are friendly and knowledgeable which in today’s world is unheard of in any sector. I’ve had a number of claims over the years and all have been deal with superbly. I’d recommend highly to anyone.
Date of experience: 15 April 2024
Reply from WPA
Good morning Jim. Thank you for this amazing feedback - we're glad you've had such a good experience with us. All the best, WPA
BEWARE! I’ve been with WPA since 2012 and have felt secure in the knowledge that although the premiums were expensive, in my old age I would have good medical cover. In 2023 for the first time, I claimed the equivalent of my premium because of spinal fractures. I had been insured on a pooled risk basis and without advance notice I was switched to premiums based on my claims of the previous year. The premium was increased by 50%. The company claimed that they are entitled to do this because it’s a new contract. I no longer take any private medical insurance due to the lack of transparency about how premiums are calculated and the large number of excluded conditions in the policy. The basis for calculating the cost of premiums should be clear to customers when they enter into a contract and not based on claims history
when a customer has not been warned that their claim will affect their next premium.
Date of experience: 29 December 2023
Reply from WPA
Thank you for your review and providing feedback. Please let us have your policy details by emailing website@wpa.org.uk and we will be pleased to review this and contact you directly.
Without a doubt this is the most professional service I have received as a patient. The lady I spoke to today was so helpful and reassuring. Would recommend wpa to friends and family.
Date of experience: 17 April 2024
Reply from WPA
Good afternoon Lauraine. This is excellent news - thanks for letting us know that you had a 5-star experience with us. Kind regards, WPA
Excellent service, made a claim and they dealt with it quickly and payment was made with no problems
Date of experience: 06 March 2024
Reply from WPA
Dear Amanda, Thanks for the 5-star review. Kind regards, WPA
Just such brilliant people to deal with. Having had a particularly bad year for health with an 8 night hospital admission, MRI scans physio, X rays etc they have always stood by me. I was expecting a huge increase in my premiums this year....no!! the increases are not claim related. Currently recovering from a back injury but discovered the cause now. Arthritis...good news is physio should manage the condition and WPA are helping with this.
Date of experience: 10 April 2024
Reply from WPA
Good afternoon Chris. Thank you very much for your review - we are glad we could be of help to you. All the best, WPA
Very helpful service and took over some of the online tasks for me that I find difficult
Date of experience: 17 April 2024
Reply from WPA
Dear Joanne, Thank you for your 5 star review. Kind regards WPA
I am an Enterprise Business customer, and for a recent claim had no problem at all in making the claim and getting paid really quickly as per the terms of my policy, which was similar to last year. Have no hesitation in recommending WPA.
Date of experience: 08 April 2024
Reply from WPA
Good morning Anjali. This is great news - it's excellent to hear you're having a smooth claiming experience with us. Kind regards, WPA
The online claim form is very simple to do. For someone like myself that doesn't like being online it is so straightforward.
Date of experience: 15 April 2024
Reply from WPA
Good afternoon Ian. Thanks very much for your review - we're glad you've had such a smooth claiming experience with us. Kind regards, WPA
The service offered is exemplary and exactly as it states. Their quick response to telephone calls gives such reassurance.
Being able to do everything online, has for me, always ensured an easy transaction and fast support.
Date of experience: 05 April 2024
Reply from WPA
Good morning. Thank you very much for your kind review - we're glad that you've had a 5 star experience with us. Best wishes, WPA
I have been with this organization for 20 years or so and decided to stop paying these payments and put the money to one side as I find you can not get the treatment when you need it.If you pay for it yourself you can get seen instantly the hassle of dealing with this company is so stressful.They are happy to take your payments but like all insurance companies not so happy to pay it out.
Date of experience: 05 April 2024
Reply from WPA
Thank you for your review. With best wishes, WPA
I have a NHS top up plan to refund costs such as glasses, dental etc. the app has recently been updated to enable quick claims, submitting receipts by uploading photographs during the online claim process. I like that prescription costs are included too. Only issue I have is that monthly fees have increased with inflation each year but no increase in maximum claimable amounts
Date of experience: 01 April 2024
Reply from WPA
Good afternoon. It's great to hear that you're having a smooth claiming experience with us. Best wishes, WPA
I've always found WPA responsive and quick to pay. Even when there was a query once, it was resolved quickly.
Date of experience: 17 April 2024
Reply from WPA
Hi Peter, Thank you for your 5-star review. Kind regards WPA
This company provides excellent service, very professional and quick to honour claims. Highly recommended by me.
Date of experience: 18 April 2024
Reply from WPA
Dear Norman Thank you for taking the time to leave this review, We are glad you are happy with the level of service you received. Kind regards WPA
Your help line was answered quickly and efficiently and my query was answered promptly.
You are doing a brilliant job. Keep up the good work.
Date of experience: 17 April 2024
Reply from WPA
Good afternoon John. Thanks very much for your review - we're glad you had a good customer experience with us. All the best, WPA
This company is the epitome of professionalism , their friendly manner always makes you feel comfortable and their advice is excellent . Great service
Date of experience: 11 April 2024
Reply from WPA
Good afternoon Marie. Thank you very much for your kind review, and thanks for taking the time to write it. All the best, WPA
on the whole a great service, though like any need to know how to use the system to be effective
thankfully, Lucy Long is always on hand, helpful and (most importantly) prompt in providing a response to any questions - thank you!
Date of experience: 09 April 2024
Reply from WPA
Good afternoon. Thanks very much for your review - we're glad you're having a good experience with Lucy and we will pass your feedback on for you. Kind regards, WPA
Nicala Clapperton arranged our policy and was so helpful to get the right level of cover at an affordable rate. She helped explain everything clearly and if I have any questions with the plan she’s always on hand to help out.
Date of experience: 01 August 2023
Reply from WPA
Good afternoon Rhian. This is amazing feedback - thank you very much for taking the time to let us know. We will pass your feedback on for you. Many thanks, WPA
My company, with around 80 members, has been with WPA for ten years. We have stayed loyal to WPA as the pricing is sensible and the customer service is excellent. In particular we would like to thank our representative, Lorna Smith, who is always on hand to help if you have queries or concerns. Compared to other private medical insurers, WPA takes a long-term and sustainable approach to pricing whilst maintaining a high level of care.
Date of experience: 02 April 2024
Reply from WPA
Good morning Stephen. This is fantastic to hear - we're thrilled that you've had such a good experience over a long period of time. Thanks for letting us know. All the best, WPA
