Hey guys,
Hope you can help me. I switched from RBS after they sent a letter introducing fees (then a month later saying it was a mistake) to Cater Allen (after I read lots of reviews saying they were good).
Did an account switch, however they don't do any computerized transfer of direct debits or guarantee (they just sent out letters to each DD company and hope for the best).
I had 10 direct debits of which only 1 got switched, the rest just ignored the letters from Cater Allen. Cater Allen instructed they close the RBS account. So all the companies just cancelled the DDs because they didn't receive an automated switching instruction.
I now have a total mess of late payments on 9 Direct Debits, and Cater Allen have basically said they have followed process and that is the end of the matter. I'm now going through the Ombudsman for this as Cater Allen are offering nothing at all when I've spent days on the phone trying to sort this out.
For the failed direct debits I'm having to set them up from scratch by contacting each company. Because it's a company account I need to fill out mandate forms as the details can't be taken over the phone like for personal bank accounts.
I made a same day £25 payment to one of the credit card companies (because of the DD payment switch failure they removed 0% interest promotion and whacked me onto 32% odd) however the credit card company said they didn't receive payment. Today I find out from Cater Allen a week later that the payment bounced - however it took 4 phone calls to find this out!
I've switched accounts lots of times with no problems, this is the most disgusting service I've received with no one to help or advise properly at the bank - and this has cost me £500 in interest and DD bounce fees from all the companies and pension / life insurance policies are lapsing due to needing payment within 30 days.
I need to get away from Cater Allen ASAP, can you guys recommend a EURO account (approx. 10k eur month) where it's reasonable to transfer money into Sterling?
I wish I could move back to RBS, however because the account is closed (as part of the switch) it cannot be reinstated.
Even if I move accounts, I won't be able to do an automated DD switch because Cater Allens process is all in letters outside of the DD switch scheme!
Hope you can help.
Thank you
Hope you can help me. I switched from RBS after they sent a letter introducing fees (then a month later saying it was a mistake) to Cater Allen (after I read lots of reviews saying they were good).
Did an account switch, however they don't do any computerized transfer of direct debits or guarantee (they just sent out letters to each DD company and hope for the best).
I had 10 direct debits of which only 1 got switched, the rest just ignored the letters from Cater Allen. Cater Allen instructed they close the RBS account. So all the companies just cancelled the DDs because they didn't receive an automated switching instruction.
I now have a total mess of late payments on 9 Direct Debits, and Cater Allen have basically said they have followed process and that is the end of the matter. I'm now going through the Ombudsman for this as Cater Allen are offering nothing at all when I've spent days on the phone trying to sort this out.
For the failed direct debits I'm having to set them up from scratch by contacting each company. Because it's a company account I need to fill out mandate forms as the details can't be taken over the phone like for personal bank accounts.
I made a same day £25 payment to one of the credit card companies (because of the DD payment switch failure they removed 0% interest promotion and whacked me onto 32% odd) however the credit card company said they didn't receive payment. Today I find out from Cater Allen a week later that the payment bounced - however it took 4 phone calls to find this out!
I've switched accounts lots of times with no problems, this is the most disgusting service I've received with no one to help or advise properly at the bank - and this has cost me £500 in interest and DD bounce fees from all the companies and pension / life insurance policies are lapsing due to needing payment within 30 days.
I need to get away from Cater Allen ASAP, can you guys recommend a EURO account (approx. 10k eur month) where it's reasonable to transfer money into Sterling?
I wish I could move back to RBS, however because the account is closed (as part of the switch) it cannot be reinstated.
Even if I move accounts, I won't be able to do an automated DD switch because Cater Allens process is all in letters outside of the DD switch scheme!
Hope you can help.
Thank you
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