ClearSky errors and customer service. ClearSky errors and customer service.
Page 1 of 2 12 LastLast
Posts 1 to 10 of 13
  1. #1

    Default ClearSky errors and customer service.

    I thought the forums would appreciate an update, I recently had an huge issue with ClearSky (see link below)
    http://forums.contractoruk.com/accou...or-advice.html

    I had figures through that came as a massive shock, I was told I owed a large amount of money and couldn't understand why. I took the advice of the forums, I requested all my raw data and signed up to a service like FreeAgent, I spent a lot of time inputting all this data and discovered a huge error of about £6000.

    It turns out the ClearSky had applied £6000 of dividends to the last financial year AND this financial year in error. This is why there was this massive shock and why I couldn't understand what was going on. Essentially I had to play the role of accountant, discover the error and then get them to fix it. I've asked for them to take some responsibility for this - no surprise they haven't even apologised.

    My advice, to anyone reading this next time I plan to use a company like Crunch and/or an accounting using software like FreeAgent - this way you can see what's happening. ClearSky, from my experience, are a joke.

  2. #2

    More time posting than coding


    Join Date
    Jul 2014
    Posts
    224

    Default

    Quote Originally Posted by contractUKonline View Post
    I thought the forums would appreciate an update, I recently had an huge issue with ClearSky (see link below)
    http://forums.contractoruk.com/accou...or-advice.html

    I had figures through that came as a massive shock, I was told I owed a large amount of money and couldn't understand why. I took the advice of the forums, I requested all my raw data and signed up to a service like FreeAgent, I spent a lot of time inputting all this data and discovered a huge error of about £6000.

    It turns out the ClearSky had applied £6000 of dividends to the last financial year AND this financial year in error. This is why there was this massive shock and why I couldn't understand what was going on. Essentially I had to play the role of accountant, discover the error and then get them to fix it. I've asked for them to take some responsibility for this - no surprise they haven't even apologised.

    My advice, to anyone reading this next time I plan to use a company like Crunch and/or an accounting using software like FreeAgent - this way you can see what's happening. ClearSky, from my experience, are a joke.
    In Clearsky's defence it is not their fault that you chose them as your accountants!

    Like any normal business person, I'm assuming you drew up a short list of potential suppliers, you called them and then chose Clearsky as they were the best value for money based on YOUR research and questioning?

    If not, how on earth did you end up with them? Was it the agency that forced you to use them? Was it the individual agent that you were dealing with that forced you to use them? Did he/she hold a gun to your head?

    I would say at least 50% of the horry stories we hear on here are simply result the business owner simply not bothering to do any basic research and due diligence. The other 50% being the result of the conservatives/HMRC!

  3. #3

    Default

    Quote Originally Posted by JB3000 View Post
    In Clearsky's defence it is not their fault that you chose them as your accountants!
    Brilliant, so let me get your the logic of your sentiment clear:
    You're telling me that their errors are my fault as I chose them as as accountants...

    So it's well known that they're awful and it's my error that I chose to go with a company that's such a mess?

  4. #4

    Some things in Moderation

    cojak's Avatar
    Join Date
    Jul 2005
    Location
    Look to your right...
    Posts
    20,761

    Default

    Quote Originally Posted by JB3000 View Post
    In Clearsky's defence it is not their fault that you chose them as your accountants!

    Like any normal business person, I'm assuming you drew up a short list of potential suppliers, you called them and then chose Clearsky as they were the best value for money based on YOUR research and questioning?

    If not, how on earth did you end up with them? Was it the agency that forced you to use them? Was it the individual agent that you were dealing with that forced you to use them? Did he/she hold a gun to your head?

    I would say at least 50% of the horry stories we hear on here are simply result the business owner simply not bothering to do any basic research and due diligence. The other 50% being the result of the conservatives/HMRC!
    Twaddle.

    An accountant should be able to do accounts. It's very simple.
    "I can put any old tat in my sig, put quotes around it and attribute to someone of whom I've heard, to make it sound true."
    - Voltaire/Benjamin Franklin/Anne Frank...

  5. #5

    Super poster


    Join Date
    Mar 2015
    Posts
    2,193

    Default

    Quote Originally Posted by cojak View Post
    Twaddle.

    An accountant should be able to do accounts. It's very simple.
    Exactly while diligence as a director of a Limited company does apply so does the saying 'why get a dog and bark yourself'!

  6. #6

    More time posting than coding


    Join Date
    Jul 2014
    Posts
    224

    Default

    Quote Originally Posted by contractUKonline View Post
    Brilliant, so let me get your the logic of your sentiment clear:
    You're telling me that their errors are my fault as I chose them as as accountants...

    So it's well known that they're awful and it's my error that I chose to go with a company that's such a mess?
    I'm not saying you are entirely to blame, but you have a very big part to play in the mess given that you appointed them.

    A bit like buying a car with 100,000 miles on the clock and then moaning it has broken down- what did you expect?

    All I'm saying is a bit of research would have paid dividends- pun intended!

  7. #7

    More time posting than coding


    Join Date
    Jul 2014
    Posts
    224

    Default

    Quote Originally Posted by cojak View Post
    Twaddle.

    An accountant should be able to do accounts. It's very simple.
    "Should" is the key word in all of this.

    You get what you pay for.

    I'm convinced the OP did very little to no research before making his appointment.

  8. #8

    bored now

    eek's Avatar
    Join Date
    Jun 2010
    Location
    😂
    Posts
    26,266

    Default

    Quote Originally Posted by JB3000 View Post
    "Should" is the key word in all of this.

    You get what you pay for.

    I'm convinced the OP did very little to no research before making his appointment.
    keep digging, you would be surprised how many people pick their accountant based on recommendation from agents...
    merely at clientco for the entertainment

  9. #9

    Contractor Among Contractors


    Join Date
    Nov 2006
    Posts
    1,275

    Default

    Why did you pick Clearsky? I'm guessing that you're agency suggested them and that you're paying over £200 per month in fees.
    "The budget should be balanced, the Treasury should be refilled, public debt should be reduced, the arrogance of officialdom should be tempered and controlled, and the assistance to foreign lands should be curtailed lest Rome become bankrupt. People must again learn to work, instead of living on public assistance." Cicero

  10. #10

    More time posting than coding


    Join Date
    Mar 2016
    Posts
    337

    Default

    Quote Originally Posted by JB3000 View Post
    All I'm saying is a bit of research would have paid dividends- pun intended!
    Nice.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •