Dip in Level of Service from Nixon Williams Dip in Level of Service from Nixon Williams - Page 3
Page 3 of 18 FirstFirst 1234513 ... LastLast
Posts 21 to 30 of 172
  1. #21

    My post count is Majestic

    northernladuk's Avatar
    Join Date
    Mar 2009
    Posts
    38,877

    Default

    To be fair if you hang on a bit it looks like they'll have a lot more time to spend with their clients
    'CUK forum personality of 2011 - Winner - Yes really!!!!

  2. #22

    Old Greg is my bitch's bitch

    northernladyuk's Avatar
    Join Date
    Nov 2011
    Location
    Working the streets of your imagination
    Posts
    9,420

    Default

    Quote Originally Posted by northernladuk View Post
    To be fair if you hang on a bit it looks like they'll have a lot more time to spend with their clients
    PC will absorb it.
    Where there's muck there's brass.

  3. #23

    Fingers like lightning

    simondolan's Avatar
    Join Date
    Sep 2005
    Posts
    642

    Default

    Quote Originally Posted by rocketjet View Post
    I too am growing concerned about the poor level of service from Nixon Williams. I’ve complained in the past but it’s beginning to be more hassle than it’s worth to receive the service as described in their ‘client charter’.

    I’ve waited days for e-mail responses and my Year end accounts are still to be completed 8 weeks later even though the client charter states 4 weeks. I e-mailed my accountant 2 weeks ago to inform them I needed them for an appointment with my mortgage broker. I just chased up my accountant after cancelling 2 appointments and have received a terse response from the Team Leader saying I will receive them in ‘due course’. I replied immediately and received an out of office.

    These are all signs of a company grown too large to care about the paying client and whether they leave. I’ve complained and escalated my concerns, only to be told the delays are due to annual leave. I expect these excuses from a one man bandwagon but not a company the size of Nixon Williams. Customer service skills are also non-existent hence why the increased customer dissatisfaction.

    In search of a FreeAgent friendly accountant...
    Oh - did I mention we use FreeAgent - free for all our clients....

  4. #24

    Default

    Quote Originally Posted by simondolan View Post
    Oh - did I mention we use FreeAgent - free for all our clients....
    Are you sure you are being 100% honest? Are you sure that part of the monthly fee does not actually pay for the FreeAgent account?
    Public Service Posting by the BBC - Bloggs Bulls**t Corp.
    Officially CUK certified - Thick as f**k.

  5. #25

    More time posting than coding


    Join Date
    Apr 2016
    Location
    Between Leeds & London
    Posts
    347

    Default Freeagent

    Quote Originally Posted by simondolan View Post
    Oh - did I mention we use FreeAgent - free for all our clients....
    Just like most of us!

  6. #26

    Fingers like lightning

    simondolan's Avatar
    Join Date
    Sep 2005
    Posts
    642

    Default

    Quote Originally Posted by Fred Bloggs View Post
    Are you sure you are being 100% honest? Are you sure that part of the monthly fee does not actually pay for the FreeAgent account?
    No, is actually free. All included within the remarkably reasonable £95 per month.....

  7. #27

    Dirty kapitalist spekulant

    DiscoStu's Avatar
    Join Date
    Aug 2007
    Location
    Andyw's mum's house
    Posts
    8,133

    Default

    Quote Originally Posted by simondolan View Post
    No, is actually free. All included within the remarkably reasonable £95 per month.....
    It amazes me how you get away with so much free advertising
    ǝןqqıʍ

  8. #28

    Default

    Quote Originally Posted by simondolan View Post
    No, is actually free. All included within the remarkably reasonable £95 per month.....
    You get 50% off the headline rate from FreeAgent as a bulk buyer. I simply don't believe you that this sum of money isn't funded from a user's monthly fees. Not to worry though, it really is of no consequence. But, far more importantly -

    If any potential FA users would like an FA accountant that charges just a bit more than half of Simon's "remarkably reasonable £95 per month", just ask me and I'll tell who they are.
    Public Service Posting by the BBC - Bloggs Bulls**t Corp.
    Officially CUK certified - Thick as f**k.

  9. #29

    Still gathering requirements...


    Join Date
    Oct 2017
    Posts
    59

    Default

    Needless to say 24 hours later, I’ve not received a response from Nixon Williams to my email of dissatisfaction.

    They may have won awards previously, but the only award they are now worthy of is the wooden spoon.

  10. #30

    My post count is Majestic

    northernladuk's Avatar
    Join Date
    Mar 2009
    Posts
    38,877

    Default

    Quote Originally Posted by rocketjet View Post
    Needless to say 24 hours later, I’ve not received a response from Nixon Williams to my email of dissatisfaction.

    They may have won awards previously, but the only award they are now worthy of is the wooden spoon.
    They are too busy with dumbasses that can't make a decision over a 100 quid PC. No wonder the decent contractors on their books are getting a raw deal.
    'CUK forum personality of 2011 - Winner - Yes really!!!!

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •