After all your help, I thought you deserved an update. I didn't expected this outcome ...
Social media certainly got this case moving along (yes you were all right!). After posting on social media about how rubbish their product was, the manufacturer finally tells us on the phone that we will get the report in 3 days time. Three days? Why not give it to us now? Just send it in an email. You are going to modify it I say. No way, we would never do that they say. When we do finally get the report (via the retailer who we have the dispute with), I can tell that the imbeciles have modified it. This 'report' lays no blame on the installation. We confront the manufacturer, and they admit, in an email, to modifying it - but then lie about what they changed! We know this because ... a few hours later we receive, directly from the manufacturer, the 'original'!!!!!
This 'original' does lay blame on the installer. Finally we are getting somewhere!!! Adn then, two days later we receive a letter from the manufacturer's head of legal services (??), that includes the 'original' report and warns us about making defamatory statements online. No apology, or explanation about what happened.
We are very confused at this point.
Something dodgy is going on here. A manufacturer writes a report saying one of their good customers (a shop) has not installed the product properly at a consumer's house. The shop refuses to give the report to us. We badger the manufacturer for the report. It seems that in the background the two are scheming for a solution to shut us up. And their solution was to doctor the report to protect the shop/installer.
We are still at a loss at to what has happened here. Collusion? Doctoring documents? Deception? Fraud? Falsifying documents? I don't even know where to begin.
I think I know how to deal with the retailer (e.g. small claims court). But what on earth do I do about the manufacturer, and their collusion, deception, fraud, etc, etc.??
Is this something that Trading Standards/Office of Fair Trading needs to be notified of? I've never dealt with these organisations before so don't really know their purpose.
You lot were obviously spot on about what to do last week (thank you!). Any advice on how to take this forward with the manufacturer?
Social media certainly got this case moving along (yes you were all right!). After posting on social media about how rubbish their product was, the manufacturer finally tells us on the phone that we will get the report in 3 days time. Three days? Why not give it to us now? Just send it in an email. You are going to modify it I say. No way, we would never do that they say. When we do finally get the report (via the retailer who we have the dispute with), I can tell that the imbeciles have modified it. This 'report' lays no blame on the installation. We confront the manufacturer, and they admit, in an email, to modifying it - but then lie about what they changed! We know this because ... a few hours later we receive, directly from the manufacturer, the 'original'!!!!!
This 'original' does lay blame on the installer. Finally we are getting somewhere!!! Adn then, two days later we receive a letter from the manufacturer's head of legal services (??), that includes the 'original' report and warns us about making defamatory statements online. No apology, or explanation about what happened.
We are very confused at this point.
Something dodgy is going on here. A manufacturer writes a report saying one of their good customers (a shop) has not installed the product properly at a consumer's house. The shop refuses to give the report to us. We badger the manufacturer for the report. It seems that in the background the two are scheming for a solution to shut us up. And their solution was to doctor the report to protect the shop/installer.
We are still at a loss at to what has happened here. Collusion? Doctoring documents? Deception? Fraud? Falsifying documents? I don't even know where to begin.
I think I know how to deal with the retailer (e.g. small claims court). But what on earth do I do about the manufacturer, and their collusion, deception, fraud, etc, etc.??
Is this something that Trading Standards/Office of Fair Trading needs to be notified of? I've never dealt with these organisations before so don't really know their purpose.
You lot were obviously spot on about what to do last week (thank you!). Any advice on how to take this forward with the manufacturer?
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