Huge Disappointment with Dynamo Accounts - Help Needed
I have a Ltd company and I moved to Dynamo over a year ago. It was fine until Darren left (I'm aware of the other thread about him).
The quality of the service has been really reduced.
For example, I requested them to prepare the yearend earlier but they literally prepared and sent it to me last minute in December, with significant errors (eg. calculating more than £20,000 more tax than it should be). I got that fixed but I was rushed to review it in very short time period.
Anyway, a few months later I spotted another error. My company assets reported much more than it actually has. I notified them and I also looked at the problem myself. It looked like to me that it could be fixed by sending an amended accounts to Companies House and updating FreeAgent (there are a few old invoices which actually were paid but shown as "not paid"(trade debtors) in FA).
More than a month I've been emailing and calling them. No replies returned to my emails and the head of contracting doesn't answer my calls who prepared my year end accounts. Btw, all my emails sent and calls are polite, no aggression or blaming.
I'm quite surprised with this kind of service. I contacted another accountancy company and they told me to get this error fixed first before switching accountants to avoid extra charge. Should I just send amended account to Companies House by myself and then move to another accountant? Any advice appreciated!
Thanks in advance
The quality of the service has been really reduced.
For example, I requested them to prepare the yearend earlier but they literally prepared and sent it to me last minute in December, with significant errors (eg. calculating more than £20,000 more tax than it should be). I got that fixed but I was rushed to review it in very short time period.
Anyway, a few months later I spotted another error. My company assets reported much more than it actually has. I notified them and I also looked at the problem myself. It looked like to me that it could be fixed by sending an amended accounts to Companies House and updating FreeAgent (there are a few old invoices which actually were paid but shown as "not paid"(trade debtors) in FA).
More than a month I've been emailing and calling them. No replies returned to my emails and the head of contracting doesn't answer my calls who prepared my year end accounts. Btw, all my emails sent and calls are polite, no aggression or blaming.
I'm quite surprised with this kind of service. I contacted another accountancy company and they told me to get this error fixed first before switching accountants to avoid extra charge. Should I just send amended account to Companies House by myself and then move to another accountant? Any advice appreciated!
Thanks in advance
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