Bank Recomendations leaving Cashplus

[Wonky]

What issues did you have with Cashplus?

I am using them at the moment and have been thinking about moving, this could be the kick I need.

Had a number of small issues then one big one...

1) For a number of months they were rejecting payments made from Sagepay CC portals - half the providors on Booking.com use this so was a pain in the arse to book accom.

2) They would randomly bounce back payments from my agency and then they'd need to be reprocessed.

3) A significant payment via bank transfer has dissapeared into a black hole. Sending bank have provided all the info requested and CP are dragging their heels - its impossible to speak to anyone who has an authority or deals with missing payments.

[Spoiler]

+1 for Starling.

+2 for Starling.

[ladymuck]

I have been with HSBC for years. I believe they integrate with FA but I don't use it so can't say. I assume that if FA use the Open Banking malarky then it'll be fine.

[Wonky]

Had a number of small issues then one big one...

1) For a number of months they were rejecting payments made from Sagepay CC portals - half the providors on Booking.com use this so was a pain in the arse to book accom.

2) They would randomly bounce back payments from my agency and then they'd need to be reprocessed.

3) A significant payment via bank transfer has dissapeared into a black hole. Sending bank have provided all the info requested and CP are dragging their heels - its impossible to speak to anyone who has an authority or deals with missing payments.

The significant payment popped up 4 days after it went missing as a return to the party sending it. CP customer service was below par in my view.

[Maslins]

I have been with HSBC for years. I believe they integrate with FA but I don't use it so can't say. I assume that if FA use the Open Banking malarky then it'll be fine.

Currently the FA HSBC integration is fairly poor. There's no direct feed so it relies on Yodlee, and two factor authentication (whilst obviously making it more secure) makes the feed a real pain. MVL Online use HSBC, happy with it otherwise, and just accept we use manual transaction download/upload for the FreeAgent side of things.

...but yeah, if/when the banks finally get up to speed with the "Open Banking malarky" then any/all bank data integrations should be virtually identical.

[ladymuck]

Currently the FA HSBC integration is fairly poor. There's no direct feed so it relies on Yodlee, and two factor authentication (whilst obviously making it more secure) makes the feed a real pain. MVL Online use HSBC, happy with it otherwise, and just accept we use manual transaction download/upload for the FreeAgent side of things.

...but yeah, if/when the banks finally get up to speed with the "Open Banking malarky" then any/all bank data integrations should be virtually identical.

Good to know, thanks! I use Sage One and it connects seamlessly to HSBC

[Maslins]

Good to know, thanks! I use Sage One and it connects seamlessly to HSBC

Yeah I believe HSBC links beautifully with Xero too, but not FreeAgent. Until all the open banking stuff is complete, each software company needs to get a bespoke agreement/technical solution with each bank. Hence it's not necessarily a case of some banks are better/worse than others, more that bank A works well with software X, whilst bank B works well with software Y.

[DolanContractorGroup]

We recommend Tide - they do have their own integration to FreeAgent, and works well!

KR
Sophie

[Six It]

I have been using Tide for a couple of Years - no issues

I use Starling for International Payments as Tide hasn't enacted this feature yet

[Maslins]

For those interested in the open banking/FreeAgent integration side of things, see the below blog posts:
- open banking coming soon,
- which banks are participating.

The latter has most of the big, traditional banking names in there. None of the "challenger banks" though. Having said that, not being on this list doesn't mean there is no integration.