umbrella company refer a friend - offer changed after I referred umbrella company refer a friend - offer changed after I referred
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    Default umbrella company refer a friend - offer changed after I referred

    Hi.

    I have referred a friend to my unbrella company. At the time I referred him the reward was £100 of vouchers. Now he is set up with them I have asked for my vouchers and been told that the reward has changed to 10 quicker payments (something I am not interested in). They now say on threir website that the reward is 10 faster payments but this changed much more recently than when I made the referral. I think I am entitled to the vouchers as this is what was advertised when I made the referral. I have been in touch with the company in question and they are refusing to give me anything apart from the faster payments.

    Does anyone know what is the appropriate organisation to make a complaint to about this?

    Many thanks in advance.

    C

  2. #2

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    Quote Originally Posted by chrisk View Post
    Hi.

    I have referred a friend to my unbrella company. At the time I referred him the reward was £100 of vouchers. Now he is set up with them I have asked for my vouchers and been told that the reward has changed to 10 quicker payments (something I am not interested in). They now say on threir website that the reward is 10 faster payments but this changed much more recently than when I made the referral. I think I am entitled to the vouchers as this is what was advertised when I made the referral. I have been in touch with the company in question and they are refusing to give me anything apart from the faster payments.

    Does anyone know what is the appropriate organisation to make a complaint to about this?

    Many thanks in advance.

    C
    I think you can complain to OFCOM if you believe and are able to convince them that the Umbrella went out of their way to deceive you. I think you may struggle to be honest, as their website has been updated with a new offer. It is not unreasonable for a company to take a few days to update their website, so unless you have verbally agreed (or agreed in writing with the Umbrella) that they will give you £100 in vouchers, you won't have much hope. Good luck and let us know how you get on.
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    Thanks for the response - I dont think its ofcom though. They seem to be exclusively for the communications industry. I have a couple of other possibilities - Ill post here if i get anywhere.

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    The Advertising Standards Authority can now deal with online marketing so they may be your best bet but I think you would probably need proof that they had deliberately tried to mislead you.
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    Quote Originally Posted by LisaContractorUmbrella View Post
    The Advertising Standards Authority.
    Yep.. that's who I was really thinking of. Don't know why OFCOM came to mind to be honest. Obviously the ASA weren't doing a great marketting job.
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    What sort of cowboy firm would quibble about a relatively small amount like £100? If I was you and your friend, I'd threaten to leave and sign up with somebody more honest. Word of mouth is an extremely cheap, efficient means of advertising compared to most other forms, and if they can't keep to their word they don't deserve to keep your business.

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    Quote Originally Posted by Vallah View Post
    What sort of cowboy firm would quibble about a relatively small amount like £100? If I was you and your friend, I'd threaten to leave and sign up with somebody more honest. Word of mouth is an extremely cheap, efficient means of advertising compared to most other forms, and if they can't keep to their word they don't deserve to keep your business.
    That's a bit harsh. Just remember, we only have one side of the story here. We don't know the full reason as to why the Umbrella won't give the £100 in vouches. Let's see how the complaint goes with the ASA, if the OP wins, great. If the OP really feels agrieved, then yes, I agree, walk away from the Umbrella and go elsewhere. To call the Umbrella cowboys, is a bit harsh without hearing their side of the story.
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    Quote Originally Posted by pmeswani View Post
    Yep.. that's who I was really thinking of. Don't know why OFCOM came to mind to be honest. Obviously the ASA weren't doing a great marketting job.
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    Make a small claim through the courts.
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    Threaten to name them on this board......

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