Hotel changes their agreed price because of their mistake then backdated it... Hotel changes their agreed price because of their mistake then backdated it... - Page 2
Page 2 of 3 FirstFirst 123 LastLast
Posts 11 to 20 of 22
  1. #11

    I live on CUK

    SueEllen's Avatar
    Join Date
    Nov 2005
    Location
    in the Park
    Posts
    29,042

    Default

    Quote Originally Posted by Woody80968 View Post
    I checked out, in as much as i handed them back the room key and gave them my luggage (wash kit etc) so they could store it in their lockers, so if by that time they didn't realise i wasn't staying the weekend then god help'um...

    I have a feeling i know where you're going, but the room was in the same state as it was when i left it Friday morning, do you just love that 6 day old towel feeling when you need a shower to clean yourself after drying!!
    I always bring a couple of my own towels.

    I have travel towels which are lighter and thinner than normal towels. As it's summer you will find more retailers have them in stock but generally outdoor shops sell them.

    Oh and it's better to try and negotiate with the hotel first rather than going straight to your credit card company.

    Some credit card companies aren't helpful in claiming money back. They will first argue that you need to speak to the retailer, and if you say you haven't because the retailer either refuses to speak to you or whatever, ignore you leaving you to have to threaten legal action against them before they will do anything.
    "You’re just a bad memory who doesn’t know when to go away" JR

  2. #12

    Froglike

    Pondlife's Avatar
    Join Date
    May 2006
    Location
    Euroland
    Posts
    13,626

    Default

    Quote Originally Posted by Woody80968 View Post
    I checked out, in as much as i handed them back the room key and gave them my luggage (wash kit etc) so they could store it in their lockers, so if by that time they didn't realise i wasn't staying the weekend then god help'um...

    I have a feeling i know where you're going, but the room was in the same state as it was when i left it Friday morning, do you just love that 6 day old towel feeling when you need a shower to clean yourself after drying!!
    So as far as they are concerned you didn't check out, so they didn't clean the room (which is strange in itself)

    When you gave the key back did they give you a printout of the week's itemised bill?

  3. #13

    bored now

    eek's Avatar
    Join Date
    Jun 2010
    Location
    😂
    Posts
    22,766

    Default

    What is the rate of tax for hotel stays.

    If its anywhere like other countries there are two rates:-

    1) for overnight stays with taxes charged
    2) another for longer (28 day +) stays where the taxes are not charged. Its likely you've managed to end up in band 1 when you want to be in band 2.

    http://www.amazon.co.uk/The-Upgrade-...ds=the+upgrade is a good read about living in hotels. He's an old mate I haven't seen in years.
    Last edited by eek; 17th April 2013 at 12:01.
    merely at clientco for the entertainment

  4. #14

    Nervous Newbie


    Join Date
    Apr 2013
    Posts
    8

    Default

    They had already given me a receipt for 15 days deposit, so i didnt think anything of it, when i questioned the room not being cleaned (still at this point being friendly) they apologised and said it would be cleaned the next day, which it was, had the blankets / towels not been where i had left them, ie someone elses mess I would have insisted i was moved but after 14 hours of meetings, Eurostar and metro I just wanted bed...

    After a hotel takes a deposit, surely that is a fairly strong indication that the price they set based on the parameters in the email requesting the quote has been accepted?

    I wouldn't ever haggle on a price after paying the deposit, by that point I would have thought both parties would be happy with the price.

  5. #15

    Contractor Among Contractors

    kingcook's Avatar
    Join Date
    Dec 2009
    Location
    ::1
    Posts
    1,705

    Default

    Quote Originally Posted by Woody80968 View Post
    They informed me a week or so ago that they mis quoted me and that instead of 58€ a night the will be charging me €82.50 and that it will be back dated to the beginning of the month.
    Tell them you forgot to mention your €80/night admin fee for having the pleasure of yourself staying in their hotel.

    You could also try telling them that you want to cancel your previous stays.

    Both of the above sound just as unfair as their request.
    Contracting: more of the money, less of the sh1t

  6. #16

    Godlike

    BolshieBastard's Avatar
    Join Date
    May 2008
    Location
    kicking tulip out of a borg cube
    Posts
    5,586

    Default

    Quote Originally Posted by SueEllen View Post

    Some credit card companies aren't helpful in claiming money back. They will first argue that you need to speak to the retailer, and if you say you haven't because the retailer either refuses to speak to you or whatever, ignore you leaving you to have to threaten legal action against them before they will do anything.
    So long as the transaction is for a minimum £100 and no more than £30,000, any credit card company that tries this, you need to quote the Consumer Credit Act section 75 and state quite forcefully that the Act makes them 'jointly and severally liable for the transaction.'

    In other words, the Acts deems them and the merchant to be one and the same, nor does the Act require you to negotiate with the merchant first.

    If the credit card issuer is also UK based, it doesnt matter whether the transaction is made overseas, either. A decison by the then highest court in the land, the HoL decided you are covered.
    I couldn't give two fornicators! Yes, really!

  7. #17

    I live on CUK

    SueEllen's Avatar
    Join Date
    Nov 2005
    Location
    in the Park
    Posts
    29,042

    Default

    Quote Originally Posted by BolshieBastard View Post
    So long as the transaction is for a minimum £100 and no more than £30,000, any credit card company that tries this, you need to quote the Consumer Credit Act section 75 and state quite forcefully that the Act makes them 'jointly and severally liable for the transaction.'
    Been there and done it.

    Call centre staff are often "the computer says no" type.

    A strongly worded letter of complaint gets things sorted very quickly.
    "You’re just a bad memory who doesn’t know when to go away" JR

  8. #18

    Godlike

    BolshieBastard's Avatar
    Join Date
    May 2008
    Location
    kicking tulip out of a borg cube
    Posts
    5,586

    Default

    Quote Originally Posted by SueEllen View Post
    Been there and done it.

    Call centre staff are often "the computer says no" type.

    A strongly worded letter of complaint gets things sorted very quickly.
    Then you ask to speak to the supervisor. Yes, I know they can try and duck out. They tried it with me over a duff pc I bought. Told me I had to get an 'independent expert's report' that it was duff. Er, nope, Sale of Goods Act states if its faulty in the first 6 months, the fault is deemed to have been present at time of sale.

    They refunded in full.

    You just got to stand your ground with them.
    I couldn't give two fornicators! Yes, really!

  9. #19

    I live on CUK

    SueEllen's Avatar
    Join Date
    Nov 2005
    Location
    in the Park
    Posts
    29,042

    Default

    Quote Originally Posted by BolshieBastard View Post
    Then you ask to speak to the supervisor.
    The supervisor or manager is never there, or backs the staff member up.

    I've had that a couple of times.

    They don't like it when you write a letter with their name on, time and date and send it signed for.

    Anyway I've learned what credit card to use for what purpose so don't have that issue with providers any more.
    "You’re just a bad memory who doesn’t know when to go away" JR

  10. #20

    Nervous Newbie


    Join Date
    Apr 2013
    Posts
    8

    Default

    Interesting outcome...

    They haven't said that as long as I can be out on Friday they will refund me the 4 days next week and stick to the original rate for the previous stays... Not ideal as now I have to find another hotel but frankly that's a blessing and instead of a 300€ bill I'm getting 250€ back to put towards another hotel.

    So I guess you could say its a hollow victory, as I need to find somewhere and it's going to cost me more where ever I end up and yes it kinda means they have admitted fault which means I could so easily start legal proceedings to claim additional fees incurred during my stay here, but like it was said earlier, it's not worth the hassle.

    Thank you all for your advice and direction on this matter.

    Yours

    Woody

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •