Logging into Online SA

[ASB]

I logged into SA for my other half and completed her tax return.

So I know the user id and password is correct.

Got as far as submitting and it wants the user id and password again. Fair enough. Though it rejected it, 3 times and logged me out. I'm sure I typed it correctly.

Now I can't log in. I know it times you out for 2 hours, so I have left it; but still can't log in.

I tried the helpline, who didn't. Since she is not here to authorise them to talk to me they wouldn't really help. The general help they gave was precisely no use at all.

So has anybody had similar issues and managed to figure out what to do?

[Jessica@WhiteFieldTax]

Sorry, no idea, as we use a different online filing platform, available to tax agents.

However if you are still stuck in the middle of next week, then shout and I would be happy to enter the figures into our system and submit for you in return for something to the RNLI - doesn't make you a client of ours, just short circuits HMRCs IT - and may be preferable to getting penalties and appealing them.

[ASB]

Sorry, no idea, as we use a different online filing platform, available to tax agents.

However if you are still stuck in the middle of next week, then shout and I would be happy to enter the figures into our system and submit for you in return for something to the RNLI - doesn't make you a client of ours, just short circuits HMRCs IT - and may be preferable to getting penalties and appealing them.

Jessica , you could be my saviour! If I am still stuck I shall pitch the details over.

I'm never sure if "your stupid system wasn't working" is legitimate grounds for appeal.

[Martin at NixonWilliams]

I'm never sure if "your stupid system wasn't working" is legitimate grounds for appeal.

I helped a friend with something like this, I wrote a letter stating the exact date, time etc. that it failed due to their site not functioning properly and they waived the penalty.

I'm sure Jessicca will have it sorted for you before considering the need for this

[ASB]

Success. I still couldn't get it to work on my notebook, but I managed to do it on my other halfs lappy.

No idea what the problem was, but pleased it's gone away.

I could only manage to find a uniform cleaning allowance and some excess mileage to claim for her. Still every little helps and she should get 125 quid refund now which she didn't know about.