BT et al take note. Sometimes things go wrong. This is how you should deal with it.
-
Internet goes out at home. Rang the ISP, call answered after a couple of rings by a real human being.
"Hi, our internet appears to have died, is there a problem?"
"Yes, it's us, someone broke one of our servers. We're fixing it now, give us 5 minutes."
"OK, thats great, thanks!"
Hang up. 5 Mins later it's back.
That's how you do customer service.
-
Internet goes out at home. Rang the ISP, call answered after a couple of rings by a real human being.
"Hi, our internet appears to have died, is there a problem?"
"Yes, it's us, someone broke one of our servers. We're fixing it now, give us 5 minutes."
"OK, thats great, thanks!"
Hang up. 5 Mins later it's back.
That's how you do customer service.
Comment