• Visitors can check out the Forum FAQ by clicking this link. You have to register before you can post: click the REGISTER link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. View our Forum Privacy Policy.
  • Want to receive the latest contracting news and advice straight to your inbox? Sign up to the ContractorUK newsletter here. Every sign up will also be entered into a draw to WIN £100 Amazon vouchers!

Mesh Customer services suck

Collapse
X
  •  
  • Filter
  • Time
  • Show
Clear All
new posts

    Mesh Customer services suck

    Rude, obstinate, unhelpfull and downright shoddy.

    Dont touch with a barge pole.
    "Being nice costs nothing and sometimes gets you extra bacon" - Pondlife.

    #2
    British customer service strikes again

    What happened?
    Rule Number 1 - Assuming that you have a valid contract in place always try to get your poo onto your timesheet, provided that the timesheet is valid for your current contract and covers the period of time that you are billing for.

    I preferred version 1!

    Comment


      #3
      Originally posted by DaveB
      Rude, obstinate, unhelpfull and downright shoddy.

      Dont touch with a barge pole.
      you shuold have tried the bangalore office then!
      Your parents ruin the first half of your life and your kids ruin the second half

      Comment


        #4
        Originally posted by DaveB
        Rude, obstinate, unhelpfull and downright shoddy.

        Dont touch with a barge pole.
        Heard the same elsewhere, but my experience with them was very positive. We agreed on the phone there was a problem with a SATA cable, they sent me a new one first class post, arrived next day. Computer fixed.

        Comment


          #5
          You don't have to be threaded to buy parts and build your own comps ffs!

          Comment


            #6
            And diagnosing and fixing hardware faults is easy too.

            Comment


              #7
              Bought a PC from them a few weeks back. It arrived late after many irritating phone calls to them to try and get a delivery date. The best they ever managed was "sometime in the next 3 days".

              On arrival we opened it and set it up. The DVD didnt work properly, it would only play CD and not DVD's and the windows xp license label was badly damaged and you couldnt read the license number.

              The materials that were packed with it were badly crumpled and stuffed into a box any way they would fit. All in all I strongly suspected it was a previously sold and returned unit. Wrote to them and ranf them to request a refund.

              Rang them again and eventually got a returns number and sent it back.

              Rang them today to find out why the refund hadn't been processed. Was told the DVD player wasnt broken at all, that the damage to the license label was normal and they didnt have to give us a refund at all. Further more they weren't going to.

              Ended up having to call Consumer Protection and with their support send another letter threatening them with court action if they dont cough up the refund as required under the Distance Selling regulations.

              Waiting to see what happens next.
              "Being nice costs nothing and sometimes gets you extra bacon" - Pondlife.

              Comment


                #8
                If you returned it (or requested RMA) within 7 days of receiving goods then you are fully within your rights.

                No retailers like offering refunds, especially for big ticket items - just hold firm and you will win, if necessary sue them in small claims court (though it should be last resort), if nothing else you will gain very valuable experience.

                Comment

                Working...
                X