Makes me laugh

[NotAllThere]

The helpdesk (recently outsourced to India) want an incident resolved because it's been given high priority. They fail to understand that just because it's high priority for them (they'll have failed to hit their target), it's not high priority for the rest of us.

I've given two technical solutions (neither of which the helpdesk people actually understand), but the people who would choose which solution to implement are both on leave, and nobody else actually gives a toss. Helpdesk in panic.

[northernladuk]

Aren't they called Service Desks nowadays?

[cojak]

I'm surprised they haven't logged this and just closed the incident.

When I was looking at incident log discrepancies on a follow-the-sun Service Desk we discovered that when it got close to SLA breach the Indian SD were telling the users to close the incident an log a new one. Many of the users were doing as instructed..

[northernladuk]

Ours must be a bit smarter then as they either drop the severity or put on hold awaiting customer response. According to the stats the last internet outage it took 15 seconds to fix.

[MrMarkyMark]

According to the stats the last internet outage it took 15 seconds to fix.

Wow, they must be really good, really

[MicrosoftBob]

Have you asked them to do the needful, or suggested outsourcing their work to Bob Shawadiwadi ?

[MarillionFan]

All a bit racist this post isn't it. Perhaps if you all worked together as a team, then this mistrust wouldn't happen.

[MrMarkyMark]

All a bit racist this post isn't it. Perhaps if you all worked together as a team, then this mistrust wouldn't happen.

Lovely bit of management motivation speaky there

[psychocandy]

Had an irate user today who reckons their call is urgent and had to be fixed today. Their calendar background has changed colour in outlook and they don't like it. Seriously.

[MrMarkyMark]

Their calendar background has changed colour in outlook and they don't like it.

Sounds like a Severity 1 to me.

Best you crack on and get fixing PC .