Samsung Fridge Freezer I'm I going mad ?

[ELBBUBKUNPS]

Bought a Samsung Fridge Freezer and had it a week, its a frost free model. I noticed that stuff in the freezer didn't freeze as well as my old one, in my old one stuff was frozen rock solid in this one its seems to be a bit frozen at the edges, for example a frozen pizza still can bend in the middle. Freezer temp gauge shows -23 my thermometer shows -10.

I've got an engineer coming out to look to see if its faulty but I just wondered with these frost free freezer is this how they work in that they don't freeze stuff rock solid ?

I have the temp set to lowest and the unit is fitted with correct gaps around it.

[EternalOptimist]

Sounds very dodgy to me.
freezers are supposed to freeze things, not cool them. If your stuff is not fully frozen you will die a horrible death.
try putting a cup of water in there, or the the missus, see what it's like in an hour or so.

[WTFH]

Frost free works by trying to keep the air as dry as possible in the freezer and sealing the door well.
Are you sure your freezer isn't set to F instead of C?


Did you buy it online or in store?

[rl4engc]

Sounds dodgy to me, my folks have a frost free and I'm always envious that stuff comes out (obviously) frozen n dry. Unlike mine that produces it's own snow and ice in abundance.

[NibblyPig]

Sounds suspect. You are supposed to give new fridges a few days to settle before you turn them on though or the compressor won't work properly.

[FatLazyContractor]

Sorry, it is my butler's headache. Not mine.

[LondonManc]

Sorry, it is my onsite butcher's headache. Not mine.

FTFY

[ELBBUBKUNPS]

Thanks for the replies yeah it seems dodgy then, I just didn't know if this is the way frost free was supposed to work. I recon it must be thermostat / computer as it shows -23 but nothing freezes, they wont replacer / refund until Samsung come out to confirm fault. I bought on Credit card first Samsung product ever I've bought and it will be the last, I've never had issues with any other makes even the crappy ones.

I let it settle for 15hrs as per the manual.

[LondonManc]

Thanks for the replies yeah it seems dodgy then, I just didn't know if this is the way frost free was supposed to work. I recon it must be thermostat / computer as it shows -23 but nothing freezes, they wont replacer / refund until Samsung come out to confirm fault. I bought on Credit card first Samsung product ever I've bought and it will be the last, I've never had issues with any other makes even the crappy ones.

I let it settle for 15hrs as per the manual.

I've had a Samsung American style fridge freezer since 2008 and never had a problem with it. In fact, it's the only appliance that has survived the enemy's cull and makes it into the new kitchen.

[WTFH]

Thanks for the replies yeah it seems dodgy then, I just didn't know if this is the way frost free was supposed to work. I recon it must be thermostat / computer as it shows -23 but nothing freezes, they wont replacer / refund until Samsung come out to confirm fault. I bought on Credit card first Samsung product ever I've bought and it will be the last, I've never had issues with any other makes even the crappy ones.

I let it settle for 15hrs as per the manual.

Is it a side by side fridge freezer or a top/bottom one?


Which section is the freezer section?