logged into HMRC to do self assessment and it blocked me asking for my passport

[sbakoola]

i logged into HMRC to do self assessment and it blocked me asking for my passport details, last tax year I certainly was UK resident. I tried to log in with the same old username / password I've used for the past 7 years or so and it asked me for verification asking if I have a UK Passport, No Passport or Foreign Passport, selecting either option yields no results i.e. they cannot verify me. I've never given my passport details to HMRC and my passport expired a couple of years ago. Is this something new ?

Does this mean I have to get a new passport just to do my bloody tax return ? is there an alternative way around this besides doing a paper return ( a pain and it could get 'lost in the post' with some nice late penalties for HMRC to boot).

[BrilloPad]

Have you called and asked them? Their hotlines are often quite good. I have called 3 times in last 18 months and each time they were superb.

If you send a paper return and are worried, send it registered. Though they will send you an acknowledgement letter in the post.

[northernladuk]

I had a similar problem and it was due to having two accounts. A quick call to them and it was sorted.

Sometimes it's better to call the owners of the problem rather than ask on here where there is little we can do.

[BrilloPad]

I had a similar problem and it was due to having two accountants.

FTFY. You can only ask for advice from one....

[northernladuk]

FTFY. You can only ask for advice from one....

I'd have to ask my accountant before commenting further.