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Big Blue Plymouth
4th October 2016, 14:56
(and this is why I don't like direct debit - it's easy to overlook your statements & just let things roll while they're piling on all kinds of dubious charges)

So, was sorting out paperwork for my year end & I noticed BT had charged me £245 for a callout for faulty BT kit - a charge that was incurred back in April 2016.

I called them, they apologised & said they would credit my account.

On the back of that, I thought I'd better check the other invoices. Sure enough, cheeky sods had charged me £130 for a missed appointment (?!) in February.

Didn't even know they could do this.

I remember the incident though because the BT guy went to the wrong house so I'll be claiming that back too.

Looks like it's my word against his though as it was so long ago....

Must get into the routine of checking all my invoices & statements at least once a month...

Paddy
4th October 2016, 15:03
(and this is why I don't like direct debit - it's easy to overlook your statements & just let things roll while they're piling on all kinds of dubious charges)

So, was sorting out paperwork for my year end & I noticed BT had charged me £245 for a callout for faulty BT kit - a charge that was incurred back in April 2016.

I called them, they apologised & said they would credit my account.

On the back of that, I thought I'd better check the other invoices. Sure enough, cheeky sods had charged me £130 for a missed appointment (?!) in February.

Didn't even know they could do this.

I remember the incident though because the BT guy went to the wrong house so I'll be claiming that back too.

Looks like it's my word against his though as it was so long ago....

Must get into the routine of checking all my invoices & statements at least once a month...


I get so-called errors on every BT bill and nearly every bank statement. I believe they are all intentional and they rely on most people either not noticing or not bothering to complain. It must make millions for their profits.

minestrone
4th October 2016, 15:39
Mother in law got a 275 quid bill last week.

I'm about to go full warrior on BT in the next few days.

_V_
4th October 2016, 17:36
BT, pretty much 100% outsourced to India.

Get yourself on uSwitch and give BT the finger.

Big Blue Plymouth
4th October 2016, 18:01
BT, pretty much 100% outsourced to India.


BT Business support has always been UK based in my dealings with them.

Now, they seem to have switched the operation to the Philippines. At least they were helpful on this occasion.

I looked at uSwitch & the only other option where I live is EE.

Wouldn't touch them with a bargepole - they're Indian outsourced across the board if my experience with 3 Mobile is anything to go by.

vwdan
4th October 2016, 18:17
BT are staffed by a bunch of incompetent ***** and one of my life regrets will be signing up with them this year. Absolute bunch of arseholes, bulltulipters and ******* charlatans. Dicked me about for weeks, incorrectly charged me twice, lied to me and have generally made my life 100x harder than it needed to be. Shan't ever go with them again.

As the Russians used to say, once is an accident. Twice is a coincidence. Three times is enemy action deliberate, intentional fraud.

vetran
4th October 2016, 19:13
Ah Bangalore Telecom!


Unfortunately they outsourced lots of it a decade ago.

you can use plus.net BT own them but the service is UK.

Moose423956
4th October 2016, 20:56
Ah Bangalore Telecom!


Unfortunately they outsourced lots of it a decade ago.

you can use plus.net BT own them but the service is UK.

I use plus.net, overall very satisfied with them. I contacted them with a problem where the wifi kept disconnecting, and the chap I spoke to (I presume in the UK judging by the northern accent) said he would send me some instructions on how to log into the router and make some changes, and he duly did. Not been a problem since I transferred to fibre anyway.

fullyautomatix
4th October 2016, 21:08
Ah BT! Closed my account with them when I moved, but noticed a few months later that they were still happily collecting my direct debit.

Called and cancelled again and found a debit yet once more.

Called again and insisted to speak to a manager, was transferred to a UK bloke who investigated and found that the account was never closed on the payment server. Hmmm.

vwdan
4th October 2016, 21:10
Ah BT! Closed my account with them when I moved, but noticed a few months later that they were still happily collecting my direct debit.

Called and cancelled again and found a debit yet once more.

Called again and insisted to speak to a manager, was transferred to a UK bloke who investigated and found that the account was never closed on the payment server. Hmmm.

I always cancel my DD's manually my side now, because of crap like this.

SueEllen
4th October 2016, 21:25
I always cancel my DD's manually my side now, because of crap like this.

Doesn't work unfortunately.

All the shitty companies, which are mostly broadband providers, set them up again.

You really have to keep an eye on your bank statements for the next year as they will randomly try and set them up again even to get 50p from you.

In the case of EE their "customer service" has learnt not only to lie but to be completely useless. They reset one up and took two months money out before I noticed.

I Googled them and found this behaviour was the norm. So I cancelled the direct debit again, got a direct debit refund from my bank and told the bank not to set it up again. I then contacted their customer service by email and phone receiving idiotic responses basically stating I was still in a contract with them and couldn't leave otherwise they would send debt collectors after me. (Oddly my aim to record dodgy agents on the phone has meant I've recorded dodgy companies instead. )

As I could have got out 4 months earlier I found a top execs email via Google. I emailed that person with details of the responses from their "customer service" making it clear that if they caused any trouble e.g. damaged my credit record I would take them to court and go public.

I got a couple of phone calls then finally an email apology about their poor service from someone UK based. They paid me back the money they took from me which as the bank had already refunded me, the bank took back.

minestrone
5th October 2016, 08:30
BT are a horrible mix of old school monopoly arrogance and off shore cost cutting strategy.

I found the continual junk mail they sent when I was a customer annoying, and when you used the portal to watch a football game the page load times were over 10 seconds because of all the ads for services you were already on.

I moved to sky and while they ain't perfect they are light years ahead on product and service level.

BoredBloke
5th October 2016, 08:47
BY are shite - It's also worth noting that all these errors seem to be in favour of the company producing the bills. You never hear of things being the other way round!

SueEllen
5th October 2016, 12:30
BY are shite - It's also worth noting that all these errors seem to be in favour of the company producing the bills. You never hear of things being the other way round!

Tiscali, when they existed, randomly sent me a cheque for about £15 because I apparently had over paid. I actually calculated I had under paid them by about £20 to get out of the contract.

However 6 months later they set up a direct debit and took about £2. My response was to use the direct debit guarantee to get the money back. I then got letters threatening debt collectors because my bank blocked all their attempts to take money from my bank account.

My response was first to ask them to prove I owed the money, then when they didn't but continued to threaten me I told them I would go to court and make the case public. Oddly they backed down*...

Oh and the broadband ombudsmen are useless. The firms get around it by randomly causing problems, rectifying it then doing exactly the same thing again. Each incident is then considered a separate case and unlike in a court can't be linked together as continuing behaviour.

*Now just quote the British Gas case and firms back down even faster.

minestrone
5th October 2016, 15:54
BT are a horrible mix of old school monopoly arrogance and off shore cost cutting strategy.

I found the continual junk mail they sent when I was a customer annoying, and when you used the portal to watch a football game the page load times were over 10 seconds because of all the ads for services you were already on.

I moved to sky and while they ain't perfect they are light years ahead on product and service level.

Their marketing really is utterly shocking...

BT Sport criticised for 'insulting' spoof pub letter - BBC News (http://www.bbc.co.uk/news/uk-england-37551953)