Problem manager - Wales !! 
Problem Manager Permanent
Ten million customers can't be wrong Marks & Spencer is one of the UK's leading retailers. We believe efficient technological processes are one of the main reasons for our success. And as a key player in our IT service delivery department, you'll help ensure the maintenance of our business systems so that we can continue to provide a quality service to all of our customers. Influence tactical decisions and help realise departmental objectives. Responsible for ITIL based problem management; you'll be part of a team identifying and analysing the root cause of incidents. You'll also oversee the strategic implementation of processes that will deliver continuous improvements to the overall IT environment. A team player with outstanding IT skills. With experience in an IT service management role, and conversant with ITIL best practice. You should also be able to communicate clearly on technical issues, both verbally and in writing, you'll be: familiar with problem management practices. Comfortable delivering multiple projects. Able to demonstrate good communication, organisational and analytical skills. Capable of understanding Microsoft packages, IT operations and infrastructures. To apply, please visit our Website.
Problem Manager Permanent
Ten million customers can't be wrong Marks & Spencer is one of the UK's leading retailers. We believe efficient technological processes are one of the main reasons for our success. And as a key player in our IT service delivery department, you'll help ensure the maintenance of our business systems so that we can continue to provide a quality service to all of our customers. Influence tactical decisions and help realise departmental objectives. Responsible for ITIL based problem management; you'll be part of a team identifying and analysing the root cause of incidents. You'll also oversee the strategic implementation of processes that will deliver continuous improvements to the overall IT environment. A team player with outstanding IT skills. With experience in an IT service management role, and conversant with ITIL best practice. You should also be able to communicate clearly on technical issues, both verbally and in writing, you'll be: familiar with problem management practices. Comfortable delivering multiple projects. Able to demonstrate good communication, organisational and analytical skills. Capable of understanding Microsoft packages, IT operations and infrastructures. To apply, please visit our Website.
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