Confuse due to lack of info and advice

[Kareema]

Hi there,
I know I'm in the same boat as lots of people. But my problem is getting complicated due to lack of information. I have no access to my account due to my identity verfication remained pending since the end of May. I kept sending THL emails/ letters but no answer. They don't seem to be helpful. My accountant is doing my tax return requested, early June, by Hmrc. But any action to sort out the loan issue still blind. I don't know what to do. Shall I just send the tax return, and wait for the other steps. By the way I did register to settle with Hmrc. I did contact THL to purchase the deed of release and to finish off this silly distressing situation but no answer. I don't know what to do. Please any help will be appreciated. Thanks

[me206et]

Hi there,
I know I'm in the same boat as lots of people. But my problem is getting complicated due to lack of information. I have no access to my account due to my identity verfication remained pending since the end of May. I kept sending THL emails/ letters but no answer. They don't seem to be helpful. My accountant is doing my tax return requested, early June, by Hmrc. But any action to sort out the loan issue still blind. I don't know what to do. Shall I just send the tax return, and wait for the other steps. By the way I did register to settle with Hmrc. I did contact THL to purchase the deed of release and to finish off this silly distressing situation but no answer. I don't know what to do. Please any help will be appreciated. Thanks

If you have no reply from hmrc, phone them. They seem to answer quite quickly and were very helpful to me.
The guy I spoke to could not find out what the person I was emailing had done, I think nothing, but he looked up stuff and advised me.