• Visitors can check out the Forum FAQ by clicking this link. You have to register before you can post: click the REGISTER link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. View our Forum Privacy Policy.
  • Want to receive the latest contracting news and advice straight to your inbox? Sign up to the ContractorUK newsletter here. Every sign up will also be entered into a draw to WIN £100 Amazon vouchers!

Old Chestnut: What to Charge for On-Call

Collapse
X
  •  
  • Filter
  • Time
  • Show
Clear All
new posts

    Old Chestnut: What to Charge for On-Call

    Afternoon All,

    this old chestnut has reared its (£$£) ugly head again.

    Answers on a postcard please:

    A charging policy for on call...

    normal hourly rate = x

    flat weekly oncall fee of abc * x

    plus flat fee of y every time a call is received

    plus hourly fee of z for time spent working on a callout task


    Anybody any thoughts/experience of this ?

    Franko, perhaps you can give the permie management perspective/answer.

    Thanks,

    Milan.

    #2
    Originally posted by milanbenes
    Afternoon All,

    this old chestnut has reared its (£$£) ugly head again.

    Answers on a postcard please:

    A charging policy for on call...

    normal hourly rate = x

    flat weekly oncall fee of abc * x

    plus flat fee of y every time a call is received

    plus hourly fee of z for time spent working on a callout task


    Anybody any thoughts/experience of this ?

    Franko, perhaps you can give the permie management perspective/answer.

    Thanks,

    Milan.
    Depends how much you want the work/money !? If they are paying contractors to do it its usually a nightmare about to happen and I would avoid it like the plague and hence ask for big bucks. I can dig out the T&Cs for support in my current gig if you desire, they are pretty good I think.

    Comment


      #3
      please do, can be useful for everybody, we all get this kind of request once in a while

      Milan.

      Comment


        #4
        when I've done on call before it been to be on standby for one full week Sun - Sat. For this I've charged 1 lot of daily rate, plus and hours worked due to being called out, which is always out of hours, so ether 1.5x or 2x if it was on a sunday. I also charged for any expenses, i.e having to drive to the office or phone calls (travel time whas also charged) and I always made sure we would have a 'catchup' call a few hours after the problem was resolved just to check, this time was also charged for
        SA says;
        Well you looked so stylish I thought you batted for the other camp - thats like the ultimate compliment!

        I couldn't imagine you ever having a hair out of place!

        n5gooner is awarded +5 Xeno Geek Points.
        (whatever these are)

        Comment


          #5
          this was all in my contract, and is also in my current contact through Modis.
          SA says;
          Well you looked so stylish I thought you batted for the other camp - thats like the ultimate compliment!

          I couldn't imagine you ever having a hair out of place!

          n5gooner is awarded +5 Xeno Geek Points.
          (whatever these are)

          Comment


            #6
            Originally posted by milanbenes
            Afternoon All,

            this old chestnut has reared its (£$£) ugly head again.

            Answers on a postcard please:

            A charging policy for on call...

            normal hourly rate = x

            flat weekly oncall fee of abc * x

            plus flat fee of y every time a call is received

            plus hourly fee of z for time spent working on a callout task


            Anybody any thoughts/experience of this ?

            Franko, perhaps you can give the permie management perspective/answer.

            Thanks,

            Milan.
            benesy,
            why would anyone need tapes changing out of normal hours??
            “The period of the disintegration of the European Union has begun. And the first vessel to have departed is Britain”

            Comment


              #7
              Shaun,

              this is serious now, is that the best you can ? From the King
              of comebacks I am disappointed in your response.

              Come on, have another go, try to write something funny.

              And remember one of your own gems, you would wouldn't know a
              good time if it sat on your face and wiggled !

              Milan.

              Comment


                #8
                Originally posted by milanbenes
                And remember one of your own gems, you would wouldn't know a
                good time if it sat on your face and wiggled !
                he would if it was SA !!!
                SA says;
                Well you looked so stylish I thought you batted for the other camp - thats like the ultimate compliment!

                I couldn't imagine you ever having a hair out of place!

                n5gooner is awarded +5 Xeno Geek Points.
                (whatever these are)

                Comment


                  #9
                  Here you go, complicated and not that generous, confirming my refusal to do on call. I would ask for a better deal than this if they forced me to do it !


                  Saturday working 1.5 x daily rate
                  Sunday and Bank Holiday working 2 x daily rate
                  Christmas day & New Years day 3 x daily rate

                  On Call & Call Out Payments

                  On Call (Standby)

                  Should you be asked to be on call the following On Call (standby) payments will apply.

                  On Call payments = 2.5% of the of the appropriate day rate for each hour on call.

                  Call Out
                  Should you receive a call, the following call out payments will apply and be logged as Call Out Units. 1 Call Out Unit (C/Ou) is equal to 6.25% of the appropriate daily rate.

                  1St Call: - A call out payment of 2 C/Ou’s will be made. This is a minimum callout payment and covers a call up to 1 hr. For calls that last over 1 hr further payments will be of 1 C/Ou for each further ½ hr or part of.
                  2nd and further calls: - A call out payment of 1 C/Ou will be made. This is a minimum callout payment and covers a call up to ½ hr. For calls that last over ½ hr further payments will be made of 1 C/Ou for each further ½ hr or part of.

                  Unofficial Call Out
                  From time to time a consultant may receive a request for support out of normal hours when not officially on call. (e.g. a need to respond to a P1). Assuming the consultant is able to provide support, the consultant can consider that they have moved to on call status and book both On Call (standby) and hours worked. On Call (Standby) hours in this instance will be 8 hrs at the appropriate daily rate.


                  On Call payments are based upon daily rates
                  Calls Out payments are based upon the day rate e.g. Saturday 1.5 x daily rate
                  It is not possible to claim for on call payment whilst booking working time

                  Saturday and Sunday working must be approved in advance by your line manager.
                  Should you wish to work weekends by your own choice normal daily rates will apply.

                  Comment


                    #10
                    thanks roots,

                    very useful

                    Milan.

                    Comment

                    Working...
                    X