My mobile has developed a fault which is driving me nuts at the moment and wanted to get your opinions as to who I should contact about it.
The phone is a Sony Ericsson k800i and what it is doing is failing updating the lists of numbers dialed and more importantly, the numbers and details of any missed calls. So if I miss a call, unless the caller leaves a message then I have no way of telling that a call has been missed and no number to return the call.
I spoke to my provider and they said I should get in touch with Ericsson as it is a phone fault. However all they say to do is reset the software on the phone, which I have done with no joy. My argument is that the phone was part of my contract with t mobile and if they cannot talk me through fixing this, should provide me with a replacement handset.
The phone is a Sony Ericsson k800i and what it is doing is failing updating the lists of numbers dialed and more importantly, the numbers and details of any missed calls. So if I miss a call, unless the caller leaves a message then I have no way of telling that a call has been missed and no number to return the call.
I spoke to my provider and they said I should get in touch with Ericsson as it is a phone fault. However all they say to do is reset the software on the phone, which I have done with no joy. My argument is that the phone was part of my contract with t mobile and if they cannot talk me through fixing this, should provide me with a replacement handset.
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