My wife wrote to her bank ( a high stret bank from SE Asia) with one of the standard letters asking for details of all her bank charges over the past 6 years and enclosed her £10 cheque as per the Freedom of Information act.
The bank wrote back stating that they would provide this information by sending her the past 6 years worth of bank statements!! They duly said that this was not chargeable and returned her cheque.
Has anyone else had this happen?
I am debating what course of action to take next.
1) Do nothing and give up! (Not likely!!)
2) Open all the statements and dig out the information and the proceed 110% to push for the refund.
3) Take all the statement envelopes, go to her branch to see the Manager and put them on his desk and ask to stop taking the p1ss and send the info we requested.
4) Write to the branch and ask for the information again and enclose another cheque.
5) Just keep sending letters asking for the information until I get it and it's up to them if they keep sending things out.
At the moment I am tempted to do '3' but probably point '4' is likely.
Any comments from "The Panel"......?!
The bank wrote back stating that they would provide this information by sending her the past 6 years worth of bank statements!! They duly said that this was not chargeable and returned her cheque.
Has anyone else had this happen?
I am debating what course of action to take next.
1) Do nothing and give up! (Not likely!!)
2) Open all the statements and dig out the information and the proceed 110% to push for the refund.
3) Take all the statement envelopes, go to her branch to see the Manager and put them on his desk and ask to stop taking the p1ss and send the info we requested.
4) Write to the branch and ask for the information again and enclose another cheque.
5) Just keep sending letters asking for the information until I get it and it's up to them if they keep sending things out.
At the moment I am tempted to do '3' but probably point '4' is likely.
Any comments from "The Panel"......?!
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