MBNA Credit Card shambles

[MrsGoof]

I just received a phone call from MBNA in India. I spoke to a nice lady called Sarah who wanted to ask me some questions about my MBNA credit card.

I don't have an MBNA credit card

I tried to explain that I didn't have such a card, but she just wanted to finish her script. Eventually I was put through to her supervisor Joseph Ryan (I just love those typical Indian names) and spent 10 minutes trying to explain that because they believe I have the card and in reality I don't have the card, that this is a serious problem. Joseph (I wonder if he as a multicolored coat), seemed to think that this was not a problem.

I'd repeat the details, me no card, you think me have card but no joy. I was getting frustrated very frustrated and resorted to saying "Do you understand?" after ever sentence. He seem to take offense at this and threatened to cut me off for my bad language, in the end I gave up.

I found a number for MBNA in the UK and phoned themeventually I spoke to a nice girl who was very friendly and helpful, but needed some personal details like WORK PHONE NUMBER and PASSWORD to enter the account, surprisingly I had neither, but then the scary bit happened, I was hit with the full force MBNA's security with 2 killer questions.

What is your Date of Birth?
What is your Postcode?

The answers to these questions gave the girl full access to the account, and from this point forward I was treated as the account owner.

FFS:
What is your Date of Birth? +What is your Postcode? = FULL ACCESS to account

[sasguru]

Confused - so you do have an account? Or are you saying MBNA have set you up with a credit card you didn't apply for?

[MrsGoof]

Confused - so you do have an account? Or are you saying MBNA have set you up with a credit card you didn't apply for?

Oh dear SAS read the bit at the end re how easy it was to get access to the account.

as it turned out, it was a CC that I had in 2004 that I ceased but was still taken over by MBNA, but they failed to tell me ......

[wendigo100]

as it turned out, it was a CC that I had in 2004 that I ceased but was still taken over by MBNA, but they failed to tell me ......

It would have helped if you'd told us that, THEN banged on about them getting into your account - which according to the rest of your original post, you didn't have.

[mrdavies]

I'd have just hung up and saved myself getting into a flap

[Zorba]

I must say that I thought it was going to finish with an identity fraud scam, as in someone got your details and got a card.

I got stung for 10k+ last year, which the card company covered luckily.

[sasguru]

It would have helped if you'd told us that, THEN banged on about them getting into your account - which according to the rest of your original post, you didn't have.

Hysterical women, eh?

[Flubster]

Hysterical women, eh?

They're laughing at you, not with you assguru...

[sasguru]

They're laughing at you, not with you assguru...

Eh? what are you banging on about?

[Burdock]

it's amazing how stressful phone calls to financial institutions can be...

(apart from cater allen of course)