Cater Allen "you are being held in a queue"

**Old Greg** · 2 July 2007, 14:43

Originally posted by Gonzo

OK. I have just tried to phone Cater Allen and I get this message saying "all our staff are helping other customers and you are being held in a queue".

That has never, ever, ever, ever happened before.

What's going on over there? Have they trimmed back on the call centre staff now that the internet banking is up an running?

I've had it once, a few weeks ago. Was shocked.

**Burdock** · 2 July 2007, 14:50

This is a sad, sad day for customer service history.

The best have slipped up for the first time.

I have already ordered my Punjabi phrasebook from Amazon

**n5gooner** · 2 July 2007, 14:52

I just had it as well, held in a queue for all of about 5 seconds....

and my internet banking won't work, so I'm waiting for a new number to be sent out!

**Numptycorner** · 2 July 2007, 14:53

I've had it a couple of times, it's usually only a few seconds though. Not a British gas, read the newspaper, go to the loo, put the kettle on and have a kip length of time.

**Burdock** · 2 July 2007, 14:55

Originally posted by Numptycorner

Not a British gas, read the newspaper, go to the loo, put the kettle on and have a kip length of time.

I love ringing British Gas....I simply place my iPod next to the receiver. My classical music collection is awesome

Cater Allen "you are being held in a queue"