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unemployed
13th July 2007, 16:12
1st Line Support Specialist, 1st Line Support, Surrey, Support

You must have a 2.1 degree (or equivalent) minimum for this role and be available for interview immediatley

Based in Guildford Office ? 40 hours per week on a shift basis

Responsibilities
1st Line Support Specialist providing IT Helpdesk support within our Guildford Headquarters to Detica's internal user community.

Working in a strong team-working environment the successful candidate will be supporting 1200+ users IT requirements.
Call-logging of incidents, queries and requests received either via the telephone or Helpdesk email systems.
Initial response and first line resolution of Helpdesk calls where possible.
Providing primary contact and software support for Microsoft Windows XP, Office 2003, Symantec Antivirus, Citrix, VPN and many client applications.
Providing diagnostic support for Laptops, Desktops, PDA's, Monitors and Audio Visual Hardware.
Call prioritisation and escalation of incidents and problems within defined ITIL best practice processes.
Updating and progressing outstanding calls on a regular basis and providing feedback to the user of call progression at all times.
Other duties include:
Laptop and PC builds using Ghost imaging software and standard Detica build images
Creation of Active Directory, Exchange and RSA user accounts for new starters
Asset management
Management of loan equipment including projectors, laptops and peripheral devices
Purchasing of requested additional equipment, following the IS group purchasing process
Integration with other IS group teams to ensure that incidents are escalated and resolved within the Service Level Agreements.
Occasional overtime, out of hours work and the flexibility to work at other locations, although rare, may be required from time to time.

The Individual
Skills & Experience
Excellent customer service, language and communication skills
Ability to relay information in a professional and appropriate manner to all levels of staff
Applicants must be able to quickly learn new skills in a fast-paced environment and demonstrate an interest in new technologies and processes.
Proven previous experience in a customer facing role.
Proven IT Support experience including experience of Windows XP operating system and Microsoft Office applications desirable.
Proven team player is essential ? Working as part of a team to develop and maintain standards and procedures.
Ability to work and remain calm under pressure with well developed work organisation and prioritisation skills.
Demonstrates accuracy and attention to detail in work.
Ability to schedule own workload, meet deadlines and work unsupervised.
Flexible and able to react positively and quickly to changing pressures and priorities
Responsible incident resolution and problem ownership when handling priority calls
Enthusiasm for furthering their IT knowledge in relevant technologies and IT systems relevant in their role.
Detica is a business and technology consultancy specialising in information intelligence. We help clients transform complex data into valuable intelligence, enabling better decision making and sustained business performance.

With interim results showing revenues up 57% to £68.3 million and profits before tax up 35% to £6.3 million, Detica continues its track record of sustained success and growth.

Competitive Basic Salary

Circa £18k depending on experience :rollin:
Core Benefits
25 days holiday
Performance related bonus
Life assurance
Private Medical Insurance
Permanent Health Insurance
Travel and Accident Insurance

who in their tiny mind is going to apply for this :suicide:

Old Greg
13th July 2007, 16:14
Do people think it will give them a foot in the door (what door?)? Will it?

I'm not a techie so do not understand this world.

unemployed
13th July 2007, 16:15
let`s just say it`s a door i would not want to walk through if i could go back 10 years . :rollin:

bogeyman
13th July 2007, 16:37
The govt. want 50%+ of school leavers to waste years of their young lives going to uni, and getting into debt - to get a degree in God knows what.

Degrees are tomorrows chip paper.

Clippy
13th July 2007, 17:11
The govt. want 50%+ of school leavers to waste years of their young lives going to uni, and getting into debt - to get a degree in God knows what.

Degrees are tomorrows chip paper.

There was an article (http://www.telegraph.co.uk/news/main.jhtml?xml=/news/2007/07/10/ngrads110.xml) in the Telegraph this week which seems to support this view.

It states employers (Blue-chips) are turning more towards psychometric testing as part of their selection process as they have lost faith in university degrees.

King Cnvt
13th July 2007, 17:21
Everyone in India has a degree. Bob Shawadiwadi has four.

HTH

Diver
13th July 2007, 17:28
who in their tiny mind is going to apply for this :suicide:

So that's where Sasguru went!

Buffoon
13th July 2007, 17:55
who in their tiny mind is going to apply for this :suicide:That is the whole point. They have fulfilled their requirements of trying to hire a British person and, surprise surprise, they could not find anyone. Now they can easily get someone in on a work permit.

Send it to your MP as an example of the dirty tricks these fraudsters get up to. Not that it will help.

Alf W
13th July 2007, 19:34
If you had a 'degree' in something like Meeja Studies and were only ever going to be Contact Centre / Telesales / Recruitment Agent material anyway, this isn't such a bad job.

shoes
13th July 2007, 19:56
The govt. want 50%+ of school leavers to waste years of their young lives going to uni


Better that than waste their young lives in the workplace staring at computer screens waiting for 5:30. University is not only for gaining vocational qualifications.

NoddY
13th July 2007, 20:21
Only poor people work and the little people pay taxes.

wendigo100
13th July 2007, 21:22
Good job for a new grad, living cheap in digs or back with the old folks. First rung of the ladder and all. Looks like you'll learn a lot in a year or two.

Diver
14th July 2007, 00:51
if it puts bread on the table until something better comes along, or gives you a chance to improve your skills over the short term it's a goer.
But as a career choice :suicide:

wendigo100
14th July 2007, 16:49
But as a career choice :suicide:You don't stay there!

Year or two, move on with all that knowledge you've gained to something decent.

Diver
14th July 2007, 17:02
You don't stay there!

Year or two, move on with all that knowledge you've gained to something decent.

That's what I said :D

wendigo100
15th July 2007, 15:34
I've got 15 PhDs from Shite Creek College, Nevada.

Didn't do me no good...Are they still alive or have you eaten any of them yet? :laugh