View Full Version : IP Stack (stuck)

31st August 2002, 16:13
heres the deal I'm using Win2kpro
I loaded and can log into AOL (v7) BUT
Can't access the web
I can using other ISP's no prob and it's obviously fine co's I'm writing this!!!

After going through 15,000 layers of AOL technical support, their final expert asked me to ping as this is an internal IP stack address on the PC (?) I was not connected to anything at the time. The request timed out and the techie advised that this was an internal PC fault.

I don't know that much about IP stacks so is this the case or is it a 'sod off we can't be bothered with you' AOL issue?

PC normally picks up an IP address of of the DHCP server etc and from other ISP (incl AOL) when connecting...

What's the deal then eh? Cheers!

31st August 2002, 18:55 is the default address of your localhost machine. it is not stored in an ip stack. afaik it is a registry setting. i would say that something else is causing your issue with aol. check that you have correct proxy settings for aol (i have no idea what they should be)

31st August 2002, 19:52
Thanks ScotsPine

I thought it most likely something like that. Problem is AOL tech supp won't deal with it now as they have decided as I cannot 'ping my own machine' there is something wrong my end.

Amazing eh? even after 15,000 layers of tech support, you still get a banana :( Bet they laid off all their contract staff too!

Mark Snowdon
31st August 2002, 22:25
ScotsPine is right that is the reserved address for the local loopback interface. AOL are correct that if you cannot ping you are not going to get anywhere with their service. They are probably wrong as to the reasons - never underestimate the stupidity of an isp's helpdesk. If the modem is your only connection device then the problem could well be theirs ( or their installers)

what do you get with "ipconfig /all" ?

Never used AOL (Arseholes On Line) - I always thought it was for thick americans - thats the impression you get on usenet.

presumably it sets itself up to do dhcp and supply ip, route and dns addresses.

What do you have set up in your network config ? How did you configure aol ? Do you have local networking / net cards installed ?

What happens when you try to connect ? Presumably with a modem - can you see how far it gets and what happens ? (dials? answers ? atempts to authenticate ?)

Gosh, the possibilities are endless....

2nd September 2002, 03:06
This was Stand alone mode

This was when connected to my office RAS

This was pinging Known web sites through the RAS

This connected to UK2.net (other ISP)

Pinging from UK2

This when connected to AOL

And to complete the set (you knew this was coming didn't ya

Bottom line I can connect to AOL but once there I get no web access.

I tried pinging from another win2k PC timed out again!!(no aol on this one though) - gawd knows 8)

2nd September 2002, 08:26
Mark Snowden is probably the guy to helk here.
When you are connected to RAS your config includes the address (this is the microsoft default range when you have a pirvate network / LAN).
I am running 2 machines using internet connnection sharing and the local machine was remapped from to etc.
I cannot ping but have full access to the internet but don't use AOL. is also used as the ip address of a local web server (personal web or IIS) ~ check whether any of these services are running.
I have also seen some external hardware like cameras try and use which can cuase contention.

Mark Snowdon
2nd September 2002, 09:59
first thing I notice is that you never have dhcp enabled. So all your addresses are static.
Second is that your aol example shows two interfaces. rather than one Have you got something else connected at the same time ? Have you installed aol twice ?

when you try to connect to aol can you ping either of the two ip addresses given ? If so can you ping the gateways ?
what about if you disable one of the interfaces ? (right clicl network places - properties to see the interfaces then double click on each one to see their status and individual properties and to be able to disable each one.

thanks for the vote of confidence Karl ! But as I am, more of a unix person I dont claim to know it all. And as I said I have never used aol and they dont seem to put anything on their web site that gives the real details.

2nd September 2002, 10:29
Karl1 hi and thanks. The DHCP server (on the LAN/RAS) is set to work in the private range so yes you are quite right but it's no surprise (to me at least (lol)

MarkS hi and thanks for the input...
let me try give a bit more..
never have dhcp enabled - well it is set to on the tcp/ip settings...(I don't know if that makes it better/worse)
aol example shows two interfaces
Yes I noticed that too! Their is a LAN card in the unit but it was connected to fresh air at the time...(same with the other pics above)
Have you installed aol twice
No I've removed it now in disgust -he he

ping either of the two ip addresses given - which two sorry lost me there...

I didn't try this but will poke about with it after lunch...same with:
disable one of the interfaces

Thanks for the assistance guys!

Mark Snowdon
2nd September 2002, 11:08
the aol shows two intyerfaces, each with an IP address and

although I have just realized that the net mask is and the machines are their own gateways - very strange.

Do you have to use aol ?

2nd September 2002, 18:08
Mark hi and thanks again.

Okay this is what I did:
I just downloaded and installed AOL v7.0 direct from their web site. It installs okay (BTW I was on my LAN through the DHCP and into the DSL line)

So it figures out I have a LAN and a modem I let it connect and install on the LAN and we connect and have web access whoopee-do!

Now for the dial up test. I removed the LAN connection (unplugged cable) selected all the numbers and connected to AOL as per normal. (Perhaps I should have mentioned this before but I’d forgotten) For some reason it always hangs on the first dial in attempt. This is the report it gives on failure:

Attempt 1) [0808 996 9002 Free Phone Scotland (V90)] connection failed because the remote system refused the TCP link

Okay that was what I got when I was in Scotland but the essence is the same if the number dialled is not.

On the second dial (same number for access) bang! Straight in! and do I get web access? NOPE! I did another IPCONFIG /all and pinged every IP on the page (that was a lot of pinging BTW) every IP gave the same timed out response.

I don’t have to use AOL – It’s just that I subscribed as a backup and for when I’m travelling as it’s a free phone call (cheapskate) As I’ve been paying for 9 months and only came to use it last month I feel a bit cheated to say the least!

Scots Pine makes reference to the Proxy settings – I’m using (initially) the infernal AOL built in browser…(dunno if that’s important??)

Any more thoughts form the information above??

Mark Snowdon
2nd September 2002, 19:00
I dont think the proxy is an issue - you are not getting far enough - it only becomes an issue after tcpip is working.

Many isp's check the number that the call comes from - does AOL ? ( normally when people have probs with inet access I config one of my machines to their isp settings - but aol has such a reputation for trashing your existing set up I dont want to risk it)

I was wondering if it is setting itself up while you are on the lan - so installs its software but doesnt correctly set up the modem because it sees the lan ? It seems to be correctly setting up the application stuff - the browser email etc - but not the underlying networking - when it relies on the lan you already have everything is OK, but the modem connection never works.

I would try setting up aol while disconnected from the lan, get it to config through your modem and see how that goes.

2nd September 2002, 21:42
Okay M8 thks I'll give it a shot tomorow.


3rd September 2002, 08:43
I had alot of problems with Freeserve when dialing in from around the UK. They do a calling number check and if it's not your home number they limit the service.
I found that I could browse but not download mail from their pop service. Anything free is not worth the hasle so chucked it in and pay demon £12pcm for a decent service.

The only thing I thought was odd from the conversation so far is that you have 2 dialup networking adapters configured in your AOL ipconfig list. When you dialup your PC won't know which IP Address to use.

3rd September 2002, 12:05
Lotus hi,

to be honest, at the time I took the screen shots above, I was working with second modem (I can't recall if it was connected or not at the time) However, I have since uninstalled all the s/ware etc for the second one for the attempt made yesterday. It still came up with 2 lots of IP addresses on an ipconfig /all I only have one modem available to the machine now!

I'll crack on and try an installation with the dial up (off LAN) and come back to you.

3rd September 2002, 16:40

I striped out aOl ;) re-installed it off the web and let it configure without the LAN cable attached. Same results as always I connect on dail up (on second attempt) to aOl and can't access the web or ping anyone or thing...

So. I poked about, deleted the web cache, removed the AOL adaptor and nothing still the same.

I connected up this time configuring the LAN settings and bang, straight in. here is an IP all with the LAN connected.

If I do an ipconfig all whilst not connected to aOl then I don't see the PPP stuff...

Depressing isn't it! :(

3rd September 2002, 18:24
Thing to check
In your control panel and Network settings you should only have 1x TCP/IP Dialup Adaptor setting.

This TCP/IP line uses PPP to establish a dialup to any ISP/RAS connection. So your work RAS and other ISPs use the same line in your network panel.

Whats odd is your other dialups only come up with 1 PPP adapter yet AOL comes up with 2.

But then the last screen shot you posted shows only 1 PPP adapter, is this correct. And your default gateway is missing here so thats not going to work.

This AOL thing is screwing your PC up.

If your not connected you won't ses any ipconfig info.

3rd September 2002, 22:36
>>But then the last screen shot you posted shows only 1 PPP adapter, is this correct. And your default gateway is missing here so thats not going to work.<<

This last screen shot was when connected to the LAN, using AOL (connected) through the LAN and I am able to use the AOL infernal browser etc... in short - it all works when connected to the LAN but not on dial up, which the prev screen shot shows)

>>This AOL thing is screwing your PC up. << YOU GOT THAT RIGHT!!

This is what I don't understand. If I can connect (dial up) to other ISP's then (irrespective of pinging the problem is not with my PC - but with the AOL thingy...

Am I right or misguided?