Manchester airport lost my suitcase (again) yesterday.
I lodged the missing baggage claim with KLM last night, this is on the KLM Arrival Services letter which they gave me:
I phoned KLM today to find out where my bag was.
KLM: yes we've got your bag
Me: when will i get it
KLM: will be tomorrow now sir between 7am and 12 noon, i'm afraid it just missed the 12 oclock pickup
Me: Thats not soon enough! can you get a different courier company to bring it to me?
KLM: I'll have to check with a manager
Called back later... bag is on the way with a same day courier and should be a couple of hours.
So much for doing their utmost, had I not bothered to pressure them they would have happily left me without clean clothes for another 24 hours
I lodged the missing baggage claim with KLM last night, this is on the KLM Arrival Services letter which they gave me:
We would like to reassure you that we are doing out utmost to reunite you with your baggage as soon as possible
KLM: yes we've got your bag
Me: when will i get it
KLM: will be tomorrow now sir between 7am and 12 noon, i'm afraid it just missed the 12 oclock pickup
Me: Thats not soon enough! can you get a different courier company to bring it to me?
KLM: I'll have to check with a manager
Called back later... bag is on the way with a same day courier and should be a couple of hours.
So much for doing their utmost, had I not bothered to pressure them they would have happily left me without clean clothes for another 24 hours
Comment