Been jaded lately with lack of customer support from just about any company I've been dealing with.
The latest company is unfortunately no exception. I ordered a hedge trimmer off the net the day before yesterday and the company has sent the wrong model through. I wouldn't mind except that the one they've sent is the next model down from the one I ordered - around 20 quid cheaper.
Anyone know what my rights are here? Are they obliged to pick it up and replace for the correct model free of charge, or alternatively give me a refund?
The latest company is unfortunately no exception. I ordered a hedge trimmer off the net the day before yesterday and the company has sent the wrong model through. I wouldn't mind except that the one they've sent is the next model down from the one I ordered - around 20 quid cheaper.
Anyone know what my rights are here? Are they obliged to pick it up and replace for the correct model free of charge, or alternatively give me a refund?
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