Indian support centres

[Mustang]

I am so fuming at my ISP. I have been having such a cr*p service from them of late and I am sick to death of calling their Bombay call centre for tech support.

I started with a 1MB line 4 weeks ago and the speed actually went down to 60kbps. They still have not resolved the issue even after upgrading to 2MB. I have a BT engineer coming to me on monday.

They have said that I may only be able to get a good speed by going to 8MB but this will take 2 weeks and I will have to put up with the speed until then!!!

I am fuming!!!! Grrrrrrrr!!!

I am thinking of chaning to a UK based outfit!!

[Cliphead]

I am thinking of chaning to a UK based outfit!!

Good luck finding one, they're all tulipe.

[DimPrawn]

Don't even think of using Virgin Media then.

They are a shambles. They will put you on their XL package (20Mb speed) and you will actually get a bit of string back to their data centre.

If you call support, they will put you through a premium rate number to India.

[HairyArsedBloke]

Be* are in Eastern Europe – half way back. They have their dodgy moments now and again, but far better than stinking pile of excrement I was with before: C&W.

[Ardesco]

I'm looking at switching to Nildram at the moment. I know Pipex bought them out but they still have UK call centres at the moment and people that have half a clue.

[OwlHoot]

I don't have problems with Demon/Thus, apart from their cranky payment system. Each month I get a threatening final demand to pay the £40 monthly subscription for that month!

[dinker]

The best ISP in the country is Zen, expensive but they speak English!

[voodooflux]

Be* are in Eastern Europe – half way back. They have their dodgy moments now and again, but far better than stinking pile of excrement I was with before: C&W.

I'm also with Be*. Despite getting the runaround when my modem was rebooting regularly, their support personnel seem to be competent and knowledgeable.

[Moscow Mule]

Good luck with BT. Interesting fact about BT engineers - they are only allowed to do the work booked by the call centre - so be extremely vague when you ask them to come round, something like fix broadband should be vague enough.

[HairyArsedBloke]

I'm also with Be*. Despite getting the runaround when my modem was rebooting regularly, their support personnel seem to be competent and knowledgeable.

You too? Never did figure that one out.