I went to a large department store in London today to pick up some new designer trousers (200 quids worth) that I had bought last week with my credit card. I was picking them up because last week in the same store that I paid for them, I requested (and paid for) an alteration for these trousers .. 2 inches on the waist extra (as they were the largest size off the peg and wouldn't fit me) and the length needed adjusting. (I'm not a large size btw).
So today as I was collecting the trousers in the same store that I had paid for them I was asked by the assistant to try them on, I put them on in the shop and the pants ripped around the waist therefore.. ruining them... I thought to myself .. have I gained so much weight in just 7 days ? NO, the in-shop adjusters hadn't modified the BLOODY WAIST ONLY THE LEG, it transpired that the fitter / shop assistant who had attended me was an idiot who had not written down any instruction to the alteration department to adjust the trouser waist accordingly despite me asking him to do so about 3 times and him concurring.
From that point on it was a FARCE in trying to get a replacement set of trousers free of charge; I got the old fobbing off from a couple of floor managers:
"Are you sure you asked him to modify the waist sir ?" (the pants were obviously far too tight as they were - who would have bought / sold them),
"Oh sir let me just ring the sales assistant that dealt with you last week, we will see what he says, we will have to find his contact number on the computer up stairs" (as if he is going to remember or admit that he made a 200 quid mistake),
"Sir the adjustment note that you have has no mention of a waist adjustment and that is a contractual agreement between yourselves and us" (the adjustment notes were not decipherable - mostly illegible scribbles, they were trying to make me out to be some kind of liar.).
"Sir these are YOUR trousers and they were not like this when we took them down from the adjustments department". (this is after I refused to accept them and take them home).
"Sir can I go upstairs to see if they can repair them ?" (there was no bloody way that they could be repair it, the material was ripped and the lining was showing".
Finally after two hours of ARGUING with them I got a replacement pair of trousers, exactly the same free of charge with the proper alteration.
MY QUESTION TO YOU ALL ON THIS FORUM is as follows: I was so shocked at my bad treatment where they would not budge for a refund / exchange and they were trying to make out that it was my fault that I had not instructed the fitter to modify the waist when it WAS BLATANTLY obvious that they were far too tight for me .. THAT I DECIDED TO SECRETLY DIGITALLY TAPE THE WHOLE THING FROM A RECORDER THAT I PLUCKED OUT OF MY BAG.
The real question is can I use this to somehow gain compensation for the bad way I was treated with customer service or would I in turn be incriminated sued for secretly taping this ordeal ? How if at all can sue them ?
I almost hit the blooming roof today.
So today as I was collecting the trousers in the same store that I had paid for them I was asked by the assistant to try them on, I put them on in the shop and the pants ripped around the waist therefore.. ruining them... I thought to myself .. have I gained so much weight in just 7 days ? NO, the in-shop adjusters hadn't modified the BLOODY WAIST ONLY THE LEG, it transpired that the fitter / shop assistant who had attended me was an idiot who had not written down any instruction to the alteration department to adjust the trouser waist accordingly despite me asking him to do so about 3 times and him concurring.
From that point on it was a FARCE in trying to get a replacement set of trousers free of charge; I got the old fobbing off from a couple of floor managers:
"Are you sure you asked him to modify the waist sir ?" (the pants were obviously far too tight as they were - who would have bought / sold them),
"Oh sir let me just ring the sales assistant that dealt with you last week, we will see what he says, we will have to find his contact number on the computer up stairs" (as if he is going to remember or admit that he made a 200 quid mistake),
"Sir the adjustment note that you have has no mention of a waist adjustment and that is a contractual agreement between yourselves and us" (the adjustment notes were not decipherable - mostly illegible scribbles, they were trying to make me out to be some kind of liar.).
"Sir these are YOUR trousers and they were not like this when we took them down from the adjustments department". (this is after I refused to accept them and take them home).
"Sir can I go upstairs to see if they can repair them ?" (there was no bloody way that they could be repair it, the material was ripped and the lining was showing".
Finally after two hours of ARGUING with them I got a replacement pair of trousers, exactly the same free of charge with the proper alteration.
MY QUESTION TO YOU ALL ON THIS FORUM is as follows: I was so shocked at my bad treatment where they would not budge for a refund / exchange and they were trying to make out that it was my fault that I had not instructed the fitter to modify the waist when it WAS BLATANTLY obvious that they were far too tight for me .. THAT I DECIDED TO SECRETLY DIGITALLY TAPE THE WHOLE THING FROM A RECORDER THAT I PLUCKED OUT OF MY BAG.
The real question is can I use this to somehow gain compensation for the bad way I was treated with customer service or would I in turn be incriminated sued for secretly taping this ordeal ? How if at all can sue them ?
I almost hit the blooming roof today.
Comment