Good service from Dell

[FSM with Cheddar]

Just thought I would mention how happy I am with Dell's hardware support. The charger for my laptop broke, and a new one is going to arrive on Monday by courier.

That's the sort of good service that retains customer loyalty, which is critical during a recession.

[s2budd]

I almost fell off my chair when I read this. Dell, Good service. Has hell just Frozen over?

[tim123]

I almost fell off my chair when I read this. Dell, Good service. Has hell just Frozen over?

He had an "easy" example.

IME Dell are quite happy to send out replacement parts ad infinitum, it costs them 2 quid for a new charger.

It's when this "we'll send you a new bit for self fitting" doesn't work, things go downhill.

tim

[gingerjedi]

I almost fell off my chair when I read this. Dell, Good service. Has hell just Frozen over?

As a support monkey on a site that has a hardware contract with Dell I deal with them quite a bit, I’ve always found their service to be prompt and courteous.

One thing puzzles me though, whenever I ring their helpline an Indian guy takes the asset number then always transfers me to someone in Scotland or Ireland, are Indians so cheap that they can afford to have this extra step in the system just so the European techies don’t have to??

[minestrone]

One thing puzzles me though, whenever I ring their helpline an Indian guy takes the asset number then always transfers me to someone in Scotland or Ireland, are Indians so cheap that they can afford to have this extra step in the system just so the European techies don’t have to??

They have to find one of us that is not in the pub to deal with the call.

Anyway I have a dell laptop that has to go back with 3 faults, the screen is blotchy and at some points it is much brighter, the video card is buggered and it crashed every hour or so leaving me with a frozen screen then a blank screen then comes back, windows says that the driver has recovered so I am sure they will think it's the driver and have me pissing about with that for 20 minutes also the light behind the keyboard flickers on and off sometimes so there is a loose connection.

I have my doubts that this is going to run smoothly

[norrahe]

Dell, good service, surely not!

Back in the day when I was a permie, the IT guys used to put me on the phone to them as they could never understand the Irish accents.

[gingerjedi]

I must admit I've not had to deal with them as Joe Public, they probably deal with a multinational corporation with 300,000 employees quite differently!

[blacjac]

I've had to deal with them as an SME with < 25 employees.

Company bought 2 desktops, both of them worked however one of them had the little plastic clip that holds in a DIMM broken. Boss (was permie at the time) wanted it swapping for a new one.

Took 3 hours to get through to them on the support line! However when I did they sent a new PC by next day courier.
Took them over a month to collect the original though, me an my boss had started arguing about who was going to take it home...

[Mike Hunt]

Just thought I would mention how happy I am with Dell's hardware support. The charger for my laptop broke, and a new one is going to arrive on Monday by courier.

That's the sort of good service that retains customer loyalty, which is critical during a recession.

Easter Monday ??

[Sysman]

Just thought I would mention how happy I am with Dell's hardware support. The charger for my laptop broke, and a new one is going to arrive on Monday by courier.

That's the sort of good service that retains customer loyalty, which is critical during a recession.

Be a good chap and let us know when said charger actually does arrive