Programme about the taxman

[Ruprect]

Did anyone see it? I missed it but saw the letters in the metro this morning. There to make your life difficult by the looks of it. Worth bearing in mind if you do ever have to deal with them...


http://www.metro.co.uk/news/article....&in_page_id=34

Overworked tax staff are routinely ignoring mistakes, refusing to answer phone calls and even binning letters, a whistleblower has claimed.
Hundreds of people who ring in with complaints are cut off simply to meet government targets on answering calls, the insider said.

She added: 'Staff have actually been told that, when someone rings in with a tax inquiry and you spot a mistake on a person's record, you have to ignore it unless they have actually asked you to look at that mistake. It's all about the government target of answering so many calls in a day.

[Gravy Train]

I saw it and my conclusion was that due to extremely poor admin and query follow up procedure (eg throw correspondance in bin without reading it) we should all be very wary of being made bankrupt as it can happen to anyone.

I would advise that if you get a letter from HMRC stating you owe them unpaid tax (when you don't and have evidence to prove this), keep on top of it and engage your MP - to me, this seemed to be the only course of action that got any results. Otherwise, you could very well get a knock from the debt collectors.

you have been warned.

[minestrone]

Once had a 10 minute argument on the phone with one who insisted directors could not be paid PAYE.

People with that level of stupidity should not be so powerful.

[Moscow Mule]

Once had a 10 minute argument on the phone with one who insisted directors could not be paid PAYE.

People with that level of stupidity should not be so powerful.

There's a simple answer to that, just put the phone down and ring again. Normally only takes a couple of goes to get a sensible one that will help you.

[minestrone]

There's a simple answer to that, just put the phone down and ring again. Normally only takes a couple of goes to get a sensible one that will help you.

I tried that but she seemed to be a 'controller' 'secretary' type that got the first call to the line I was given, she refused to put me through to some department because I was a director. The third time I got her I just had to argue it out.

[thelace]

Was it in black and white?

Or did it have shades of grey?

[HairyArsedBloke]

There to make your life difficult by the looks of it. Worth bearing in mind if you do ever have to deal with them...

Nope, not any more