Did anyone see it? I missed it but saw the letters in the metro this morning. There to make your life difficult by the looks of it. Worth bearing in mind if you do ever have to deal with them...
http://www.metro.co.uk/news/article....&in_page_id=34
http://www.metro.co.uk/news/article....&in_page_id=34
Overworked tax staff are routinely ignoring mistakes, refusing to answer phone calls and even binning letters, a whistleblower has claimed.
Hundreds of people who ring in with complaints are cut off simply to meet government targets on answering calls, the insider said.
She added: 'Staff have actually been told that, when someone rings in with a tax inquiry and you spot a mistake on a person's record, you have to ignore it unless they have actually asked you to look at that mistake. It's all about the government target of answering so many calls in a day.
Hundreds of people who ring in with complaints are cut off simply to meet government targets on answering calls, the insider said.
She added: 'Staff have actually been told that, when someone rings in with a tax inquiry and you spot a mistake on a person's record, you have to ignore it unless they have actually asked you to look at that mistake. It's all about the government target of answering so many calls in a day.
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