IT role hierarchy

[gingerjedi]

Assuming 1st line support is at the bottom of the list what is the hierarchy? Is a tester higher than a developer? Is 3rd line support higher than a java coder?

As a support monkey I don't know WTF some of you are talking about half the time?

[cojak]

I'm so high above you all I can see are worker ants.

HTH

[shoes]

business owners / contractors
|
V
permie employees


The rest is nonsense aimed at making permies work harder without giving them any more money.

[scaryfast]

This strikes me as a bit of a troll, but anyway...

1. Director
2. ...
3. Java Programmer
4. Tester
5. 3rd level support (not actually a role - gets carried out by junior programmers)
6. 2nd level support (triage - identify team responsible)
7. 1st level support (customer service, raise a support request)

This is reflected in grade/salary.

[jkoder]

This strikes me as a bit of a troll, but anyway...

1. Java Programmer
2. Director
3. ...
4. 3rd level support (not actually a role - gets carried out by junior programmers)
5. 2nd level support (triage - identify team responsible)
6. 1st level support (customer service, raise a support request)
7. .NET developer
8. Tester

This is reflected in grade/salary.

Ahem, corrected that for you.

I'm obviously not a Java programmer.

I don't rate any of the testers I have come across. I wonder what it takes to become one? An ECDL? I would never hire one, I would rather write a functional testing tool and automate everything.

[gingerjedi]

This strikes me as a bit of a troll, but anyway...

1. Director
2. ...
3. Java Programmer
4. Tester
5. 3rd level support (not actually a role - gets carried out by junior programmers)
6. 2nd level support (triage - identify team responsible)
7. 1st level support (customer service, raise a support request)

This is reflected in grade/salary.

Ha ha... 3,500 posts later and I've been ousted as a troll by someone with 7.

It looks as though you have as little idea about support as I do about programmers.

[chris79]

1. Senior management.
2. Management.
3. Jnr managers/Team leaders of dev/support/project teams.
4. Analysts, developers, support, etc.. people who do the work.
5. Temp staff (as in agency, not contractors).

[suityou01]

1. Senior management.
2. Management.
3. Jnr managers/Team leaders of dev/support/project teams.
4. Analysts, developers, support, etc.. people who do the work.
5. Temp staff (as in agency, not contractors).

WRONG!

Shareholders
Board
IT Cost Centre

That's it.

Any hierarchy within the cost centre is totally meaningless willy waving. The only way to be a techy and make money is to abandon any hope of a career ladder and become a contractor.

[Pogle]

WRONG!

Shareholders
Board
IT Cost Centre

That's it.

Any hierarchy within the cost centre is totally meaningless willy waving. The only way to be a techy and make money is to abandon any hope of a career ladder and become a contractor.

I really like this phrase - I shall be using it a lot from now on

[Cliphead]

Which is higher up the tree - Win sysadmin or UNIX sysadmin?