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Help required for a Telephone Interview

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    Help required for a Telephone Interview

    Hi All

    I normally work on Service Delivery but in desperation applied for a Helpdesk Team Leader role as the money was ok (not brilliant but ok) nothing major in that however now I have had a call and been told the company want to telephone interview me on how I will go about writing reports. This wasn't part of the role advertised which stated running not writing reports which is more of the norm. I'm not a complete novice and can understand some report writing and write some basic queries, but this isn't one of my expertises and it certainly isn't on my CV.

    The interview is at 13.45 today and now I'm worried about what they might ask, anyone got any ideas that might help me prepare? Apparently they want the reports fully automated which worries me because there are specialist for this.

    #2
    Just say you can't do that, and it wasn't advertised but you've done xyz similar and would be more than happy to pick that skill up etc.

    No point blatantly blagging something you've no idea about, you'll get caught out anyway if you get the job ...

    At most I might exaggerate some skills I already have, but even that opens you up to looking like an arse ...
    Hang on - there is actually a place called Cheddar?? - cailin maith

    Any forum is a collection of assorted weirdos, cranks and pervs - Board Game Geek

    That will be a simply fab time to catch up for a beer. - Tay

    Have you ever seen somebody lick the chutney spoon in an Indian Restaurant and put it back ? - Cyberghoul

    Comment


      #3
      Originally posted by snaw View Post
      Just say you can't do that, and it wasn't advertised but you've done xyz similar and would be more than happy to pick that skill up etc.
      Agreed. The moment they go to a technical question you'll be caught out. Talk about how great you are in other areas, how you have some un-trained experience and would love the opportunity to gain more exposure, blah blah.
      Originally posted by MaryPoppins
      I'd still not breastfeed a nazi
      Originally posted by vetran
      Urine is quite nourishing

      Comment


        #4
        Maybe ask them to explain what tools they use and so on before you volunteer what you know in that area (or not)

        Comment


          #5
          Would most reports be autogeneated by what ever servicedesk package they are using? If not they should be - prehaps go down this route. But as others have said do not go into the techie side of it.

          Use you service management skills and a bit of ITILstuff saying you would need to analyse how you would report on KPI's, SLA's, top 10 incidents and problems etc. depending on their service management logging system.

          Good Luck.
          Just call me Matron - Too many handbags

          Comment


            #6
            Get ready to bulltulip.

            If you've got a basic understanding that will be good enough. Anyway, what makes you think you'll have to "write queries"? Do they/you mean SQL? Maybe it's just clicking some buttons on a website to create an Excel spreadsheet.
            Cats are evil.

            Comment


              #7
              yeah WHS how can you explain the method if you don't know what tools they use; Remedy, whatever.
              "take me to your leader"

              Comment


                #8
                Thanks everyone. I know they use Remedy and Crystal Reports (which I do know have used). I wouldn't bother trying to bulltulip anyway because they would soon find out and get rid of me. I guess I was just really suprised with the route it had taken because they never said anything about it in the advert

                Guess I'll find out more in just over 30 minutes

                Comment


                  #9
                  Don't say WHS in the interview or you'll come accross as a twat
                  The court heard Darren Upton had written a letter to Judge Sally Cahill QC saying he wasn’t “a typical inmate of prison”.

                  But the judge said: “That simply demonstrates your arrogance continues. You are typical. Inmates of prison are people who are dishonest. You are a thoroughly dishonestly man motivated by your own selfish greed.”

                  Comment


                    #10
                    Originally posted by swamp View Post
                    Get ready to bulltulip.

                    If you've got a basic understanding that will be good enough. Anyway, what makes you think you'll have to "write queries"? Do they/you mean SQL? Maybe it's just clicking some buttons on a website to create an Excel spreadsheet.
                    Because I've been sent details in an email and it states they are going to ask questions on how I am going to write and design fully automated reports. In what it doesn't say, but seeing as they have previously mentioned Remedy that is my best guess.

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