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Barclaycant

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    Barclaycant

    Anyone had to go through a dispute process with Barclaycard?
    If so, how did it go?

    Got my May bill and there was £6k of unauthorised balance transfer transactions on there. I then checked my bill online to find another £3k of pending transactions.

    Called Barclaycard and spent half an hour going through everything with them and was told it would take upto 14 days for someone to investigate and advise.

    After I hung up, I called them back to ask them what I should do to prevent any further unauthorised transactions in the meantime only to be told that there was no dispute form raised after my last call which was a few minutes ago so had to go through the whole process again.

    Doesn't inspire confidence in them investigating the unauthorised transactions correctly.

    #2
    I had to do the same about 10 years ago. The sums were much smaller but ISTR it taking about 6 weeks for them to sort it.
    ǝןqqıʍ

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      #3
      I gave up Barclaycard after trying to do ask them something on the phone, and being asked for my mobile number as a security question. At that time I had just moved country and was working in a third country, spending weekends in a fourth and changing from Pay-as-you-Go to Contract on one, so I had 5 current mobile phone numbers, and nobody had ever told me that the one that I had given them was a security answer. I didn't get the right one, and was told that I had "failed" the security test, so they wouldn't talk to me. They wouldn't let me list all my numbers, wouldn't try a different question, and wouldn't even tell me whether the number should include +44 or 0044 etc.

      I had to deduce that they really didn't want my account, because nobody but an idiot would treat an account-holder that way otherwise. So I left. I advise anyone else to do the same.

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        #4
        i have been v impressed with amex, they are very good in these situations, solve the problem over the phone, cancel the card immediately, have a new one with you by next working day etc

        you gets what you pays for eh

        Milan.

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          #5
          Originally posted by milanbenes View Post
          i have been v impressed with amex, they are very good in these situations, solve the problem over the phone, cancel the card immediately, have a new one with you by next working day etc

          you gets what you pays for eh

          Milan.
          That's true, I once even got a replacement card on the spot in Paraguay. I was quite satisfied with Amex on the grounds of getting what you pay for, until the point where I realised that my life no longer required what the Amex card gave, so I stopped paying for it.

          Like the ad: 21, buy suit; 31, buy hand-made suit; 51, burn suit.
          21, Amex card; 31, Gold Amex card; 51, cut up card.

          Changing lifestyles, changing needs.

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            #6
            They should send you a list of all transactions and then you have to
            mark which ones are fraudelent and send it back, takes about 21days
            for them to remove them from your account.

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              #7
              I'd have thought this should be dealt with by the fraud department rather than the disputes department. In cases of fraud your card should be cancelled immediately and a new one issued.

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                #8
                They are crap. (imho) They refused to refund 20 quid stolen from me (with paypal's help). In the end I asked them to close my account, but instead they gave me the 20 quid - so I cut up my card and haven't used them again. Funnily enough I now know some contractors who are ex-permies who left there because things were on the slide.

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                  #9
                  I did a couple of years ago. It went fine. Got the money back after a couple of weeks, and was told to cut up the card and they sent me a new one after a couple of days.

                  Maybe things have gone downhill.
                  Will work inside IR35. Or for food.

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                    #10
                    Barclaycard call centre is in Mumbai. Your account number and security question responses have probably already been sold on!
                    Guy Fawkes - "The last man to enter Parliament with honourable intentions."

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