The Saturday before last I set out to buy a business phone from Vodafone, I went down my local high street and entered the first Vodafone shop I could find and asked for a new mobile on the business tarrif, the reply was "sorry we don't do that (even though it was on their website) try the other Vodafone shop along this high street they focus on business users."
So I marched up to the other Vodafone shop and queued and spoke to an assistant, he tried to fob me off stating that the phone was on pre-order only, I replied that I entered a Vodafone flagship store the other day and they told me the opposite i.e. they could get the phone in store provided I had the business documentation that was required (listed in their leafllet that this assistant handed to me as part of the 'go away' gesture).
Anyway we sat down, he took photo copies of bank statements, gave me a credit check which I passed, gave company details and personal details and he told me that the phone would be in store by next Saturday and he would call me, I received no phone call last week.
Just on the off chance - I turned up to the store last Saturday and the assitant wasn't in; instead I talked to a different assistant who told me that the phone 'wasn't in the store yet'. I asked for a store number so that I could call them to chase up; they told me the store HAD NO TELEPHONE NUMBER; I then asked again for any number to communicate with the staff at the store and I was given the mobile number of the assitant (which I tested there and then).
Its now Tuesday, I call the number and no answer, I leave messages and no answer.
Who on Earth would allow these bozos to continue in any job is my question. Also the other question is anyone out there had problems with Vodafone staff and fobbing off and not communicating ? this sucks !
The product looks good and the Vodafone network is the best for mobile internet but the staff are just pretty bad from what I reckon.
So I marched up to the other Vodafone shop and queued and spoke to an assistant, he tried to fob me off stating that the phone was on pre-order only, I replied that I entered a Vodafone flagship store the other day and they told me the opposite i.e. they could get the phone in store provided I had the business documentation that was required (listed in their leafllet that this assistant handed to me as part of the 'go away' gesture).
Anyway we sat down, he took photo copies of bank statements, gave me a credit check which I passed, gave company details and personal details and he told me that the phone would be in store by next Saturday and he would call me, I received no phone call last week.
Just on the off chance - I turned up to the store last Saturday and the assitant wasn't in; instead I talked to a different assistant who told me that the phone 'wasn't in the store yet'. I asked for a store number so that I could call them to chase up; they told me the store HAD NO TELEPHONE NUMBER; I then asked again for any number to communicate with the staff at the store and I was given the mobile number of the assitant (which I tested there and then).
Its now Tuesday, I call the number and no answer, I leave messages and no answer.
Who on Earth would allow these bozos to continue in any job is my question. Also the other question is anyone out there had problems with Vodafone staff and fobbing off and not communicating ? this sucks !
The product looks good and the Vodafone network is the best for mobile internet but the staff are just pretty bad from what I reckon.
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