Sky News exposes dodgy laptop repair shops
http://www.neowin.net/news/main/09/0...epair-shops-uk
Sky News in the UK have exposed several laptop repair shops including some big names like Micro Anvika and PC World.
In the investigation researchers unplugged a RAM stick from a laptop to see if the shops would simply diagnose the fault or charge for extra work and components. Only one shop was genuinely honest, Pix 4 in Shepherds Bush. The rest, including Micro Anvika and PC World charged huge amounts for work that was not required, including replacing the laptop motherboard. Sky News found that the most serious offender was Revival Computers in Hammersmith, West London. Revival Computers snooped around the researches documents including pictures of the researcher in a bikini. The cowboys didn't stop there though, they copied the data onto a portable USB drive and opened a txt file with fake Hotmail, Facebook and NatWest banking login details. One technician at the store attempted to get access to the NatWest site but failed simply because the details were fake.
The sting was setup using surveillance software on the laptop that recorded the technicians every move and filmed them using the laptops on board camera. An investigator from Trading Standards said he was "shocked" by the findings. Richard Webb, an e-commerce investigator for Trading Standards said: "I'm really quite shocked, both in the range of potential problems this has revealed - people overcharging, mis-describing the faults - but also people attempting to steal personal details."
Revival Computers in Hammersmith refused to comment on film to Sky but later denied all knowledge of the alleged abuses. Questions will surely be asked following this report but perhaps IT technicians should be regulated in the same way that Lawyers, Teachers and other professionals are?
Full Sky News article: http://news.sky.com/skynews/Home/UK-...Personal_Files
http://www.neowin.net/news/main/09/0...epair-shops-uk
Sky News in the UK have exposed several laptop repair shops including some big names like Micro Anvika and PC World.
In the investigation researchers unplugged a RAM stick from a laptop to see if the shops would simply diagnose the fault or charge for extra work and components. Only one shop was genuinely honest, Pix 4 in Shepherds Bush. The rest, including Micro Anvika and PC World charged huge amounts for work that was not required, including replacing the laptop motherboard. Sky News found that the most serious offender was Revival Computers in Hammersmith, West London. Revival Computers snooped around the researches documents including pictures of the researcher in a bikini. The cowboys didn't stop there though, they copied the data onto a portable USB drive and opened a txt file with fake Hotmail, Facebook and NatWest banking login details. One technician at the store attempted to get access to the NatWest site but failed simply because the details were fake.
The sting was setup using surveillance software on the laptop that recorded the technicians every move and filmed them using the laptops on board camera. An investigator from Trading Standards said he was "shocked" by the findings. Richard Webb, an e-commerce investigator for Trading Standards said: "I'm really quite shocked, both in the range of potential problems this has revealed - people overcharging, mis-describing the faults - but also people attempting to steal personal details."
Revival Computers in Hammersmith refused to comment on film to Sky but later denied all knowledge of the alleged abuses. Questions will surely be asked following this report but perhaps IT technicians should be regulated in the same way that Lawyers, Teachers and other professionals are?
Full Sky News article: http://news.sky.com/skynews/Home/UK-...Personal_Files
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