BT’s plan for UK call-centre jobs runs into trouble
http://business.timesonline.co.uk/to...cle6816393.ece
'It was supposed to save British jobs and boost a demotivated workforce, but a plan by BT to bring back thousands of call-centre jobs to the UK from India looks set to backfire.
Yet, however good its intentions, the plan has hit trouble amid fears from British workers about the hours that they would be required to work to cover the shifts met in India. Unions are concerned that employees could be forced to change their hours to meet the level of coverage provided on the sub-continent, which is 4½ hours ahead of the UK. The rota changes could involve working on Saturdays and Sundays and until 11pm and, they said, it was unfair to expect employees, especially those with families, to adopt such unsociable hours.'
Milan.
http://business.timesonline.co.uk/to...cle6816393.ece
'It was supposed to save British jobs and boost a demotivated workforce, but a plan by BT to bring back thousands of call-centre jobs to the UK from India looks set to backfire.
Yet, however good its intentions, the plan has hit trouble amid fears from British workers about the hours that they would be required to work to cover the shifts met in India. Unions are concerned that employees could be forced to change their hours to meet the level of coverage provided on the sub-continent, which is 4½ hours ahead of the UK. The rota changes could involve working on Saturdays and Sundays and until 11pm and, they said, it was unfair to expect employees, especially those with families, to adopt such unsociable hours.'
Milan.
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