My mother had her phone cut off today. She's 90, lives on her own, and has no other means of communicating with the outside world.
It's not because she hasn't paid her bill. Oh no. And she did ask BT to disconnect her line. But not today. She wanted them to disconnect it on the 30th, as she will be leaving her place to move in with my sister (God help them both).
But of course, BT engineers aren't able to read dates on order forms, so instead of waiting till the 30th, they did it today. Stupid incompetent wastes of air.
So, being the loving son that I am, I spent 5 hours this evening trying to sort it out. Apparently, I can put in an order for a new line, but it will take 3 working days, and I will have to sign up for a 12 month contract. Excellent!
So now my mother is completely isolated, will be very lonely until it's reconnected, and will probably be landed with a huge bill to boot.
I want to shove BT's collective head in a grinding machine. And as for Mr Showaddywaddy who told me he had to go at 9 because it was time to go home, and that all the managers had left earlier, well I hope he dies in a horrible yachting accident.
Roll on tomorow, and I can start shouting at them again.
If it's that easy to disconnect a line, why is it so difficult to connect it again?
It's not because she hasn't paid her bill. Oh no. And she did ask BT to disconnect her line. But not today. She wanted them to disconnect it on the 30th, as she will be leaving her place to move in with my sister (God help them both).
But of course, BT engineers aren't able to read dates on order forms, so instead of waiting till the 30th, they did it today. Stupid incompetent wastes of air.
So, being the loving son that I am, I spent 5 hours this evening trying to sort it out. Apparently, I can put in an order for a new line, but it will take 3 working days, and I will have to sign up for a 12 month contract. Excellent!
So now my mother is completely isolated, will be very lonely until it's reconnected, and will probably be landed with a huge bill to boot.
I want to shove BT's collective head in a grinding machine. And as for Mr Showaddywaddy who told me he had to go at 9 because it was time to go home, and that all the managers had left earlier, well I hope he dies in a horrible yachting accident.
Roll on tomorow, and I can start shouting at them again.
If it's that easy to disconnect a line, why is it so difficult to connect it again?
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