When assigning ITIL v2 roles, what roles should not be assigned to a single person within the Service Support area?
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Originally posted by Monster Munch View PostWhen assigning ITIL v2 roles, what roles should not be assigned to a single person within the Service Support area?
But usually I would have problem separated from incident management.
In fact I would have problem separated from anything.
I like my Problem Managers to have thick skins as they'll probably be arguing with Incident Managers and Change Managers (and most other people) at some point during the day/week/year..."I can put any old tat in my sig, put quotes around it and attribute to someone of whom I've heard, to make it sound true."
- Voltaire/Benjamin Franklin/Anne Frank... -
Although on re-reading your post I might have misunderstood your question.
How big is your team? How established are your processes? How experienced are your people?"I can put any old tat in my sig, put quotes around it and attribute to someone of whom I've heard, to make it sound true."
- Voltaire/Benjamin Franklin/Anne Frank...Comment
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Originally posted by cojak View PostHow big is your team? How established are your processes? How experienced are your people?
Fantastic recipe for success?Comment
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That young person* has got far too much work to do unless they're running Cojak's IT infrastructure of 1 SOHO network, one desktop and 2 PCs...
*because no-one older would be daft enough to agree to it..."I can put any old tat in my sig, put quotes around it and attribute to someone of whom I've heard, to make it sound true."
- Voltaire/Benjamin Franklin/Anne Frank...Comment
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Originally posted by Monster Munch View PostWell at the moment we have one team member doing all roles!! Processes are quite immature and the potential team is quite inexperienced.
Fantastic recipe for success?
<cough>"I can put any old tat in my sig, put quotes around it and attribute to someone of whom I've heard, to make it sound true."
- Voltaire/Benjamin Franklin/Anne Frank...Comment
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maybe, maybe...
<taps nose>
PM me if you want any further info..."I can put any old tat in my sig, put quotes around it and attribute to someone of whom I've heard, to make it sound true."
- Voltaire/Benjamin Franklin/Anne Frank...Comment
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Originally posted by Monster Munch View PostWhen assigning ITIL v2 roles, what roles should not be assigned to a single person within the Service Support area?
I don't think marriage is a qualification for any ITIL role
[/Inane Joker Hat]Comment
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Originally posted by Drewster View Post[Inane Joker Hat]
I don't think marriage is a qualification for any ITIL role
[/Inane Joker Hat]
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<fails>
"I can put any old tat in my sig, put quotes around it and attribute to someone of whom I've heard, to make it sound true."
- Voltaire/Benjamin Franklin/Anne Frank...Comment
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