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Wilmslow
30th October 2009, 09:52
Did an upgrade to the Blackberry Curve on Saturday in Manchester Arndale.

So I thought.

The Saturday guy student created a fresh contract not an upgrade.

This meant an hour at my local P4U on Wednesday and Thursday evenings, and had to swap my new BB for another new BB due to the IMEI links to the contract types.

The replacement BB is sometimes slow and the alarm does not work well – one ring, then stops, maybe 4 rings then stops.

Tried the battery pull the BB forum suggests, but still got the issue.

P4U says to just come in for a chat which is a good start – BUT! Do I have rights for a brand new replacement, or can they insist that as under contract I have to swap for a repaired used handset?

Frustration is that the phone I had to exchange worked perfectly well!

OwlHoot
30th October 2009, 09:53
Can somebody translate?

I seem to have wandered into the 22nd century again, or some other parallel universe.

Churchill
30th October 2009, 09:53
Wilmslow, you have a pretty crap life, don't you?

End it and start again.:suicide:

Diestl
30th October 2009, 09:53
Did an upgrade to the Blackberry Curve on Saturday in Manchester Arndale.

So I thought.

The Saturday guy student created a fresh contract not an upgrade.

This meant an hour at my local P4U on Wednesday and Thursday evenings, and had to swap my new BB for another new BB due to the IMEI links to the contract types.

The replacement BB is sometimes slow and the alarm does not work well – one ring, then stops, maybe 4 rings then stops.

Tried the battery pull the BB forum suggests, but still got the issue.

P4U says to just come in for a chat which is a good start – BUT! Do I have rights for a brand new replacement, or can they insist that as under contract I have to swap for a repaired used handset?

Frustration is that the phone I had to exchange worked perfectly well!

Kill this sock its not funny anymore.

AtW
30th October 2009, 09:54
The Saturday guy student created a fresh contract not an upgrade.

Commission for new contracts should be higher than upgrades...

fckvwls
30th October 2009, 09:55
Drop into the store and go postal.

Spacecadet
30th October 2009, 09:55
Phones4u... part of the Caudwell Group, so profits and sales before absolutely anything else.

Always simpler to go direct with mobile phones, preferably over t'internet too so you get your distance selling rights as well.

DimPrawn
30th October 2009, 09:56
Kill this sock its not funny anymore.

:eyes

Churchill
30th October 2009, 09:57
Drop into the store and go postal.

Just remember who the original poster is...:laugh

Diestl
30th October 2009, 09:59
Just remember who the original poster is...:laugh


But he is the type to go Postal, 30 years of repressed anger unleashed on a 18 year old mobile phone sales droid.

Paddy
30th October 2009, 10:09
Did an upgrade to the Blackberry Curve on Saturday in Manchester Arndale.

So I thought.

The Saturday guy student created a fresh contract not an upgrade.

This meant an hour at my local P4U on Wednesday and Thursday evenings, and had to swap my new BB for another new BB due to the IMEI links to the contract types.

The replacement BB is sometimes slow and the alarm does not work well – one ring, then stops, maybe 4 rings then stops.

Tried the battery pull the BB forum suggests, but still got the issue.

P4U says to just come in for a chat which is a good start – BUT! Do I have rights for a brand new replacement, or can they insist that as under contract I have to swap for a repaired used handset?

Frustration is that the phone I had to exchange worked perfectly well!

A contract cannot override the law. You are entitled to get you money back or in this case you can accept a replacement. You do not have to accept a repair despite what is in their contract.

Unfortunately Trading Standards are very poor in the UK and the option usually is to literate. The alternative is to stand outside the phone shop and tell everyone going in to the shop how poor the service is. That usually fixes the problem quickly.

dinker
30th October 2009, 12:07
Don`t buy stuff on a Saturday.

Gordon Ice
30th October 2009, 12:58
Having previously worked for P4u (Head Office) I know all the tricks..:smokin

Just take the phone back and say that you are experiencing "intermittent problems." You choose the problem but go for something like "connection drops out", or "phone switches itself off", or "software freezes."

Why? - well by definition intermittent problems are impossible to simulate (recreate) since they are "intermittent!" They'll have to give you a replacement.:music:

Happy hunting!

Platypus
30th October 2009, 13:03
and the option usually is to literate.

Is this English? can someone translate?

Paddy
30th October 2009, 13:11
Is this English? can someone translate?

r key is near g key

Moose423956
30th October 2009, 13:19
I went into a Vodafone shop on a Saturday, was there for about 5 minutes, served by a gorgeous young lady who dealt with my request very efficiently. She upgraded my account exactly as I'd asked, no mistakes, no fuss, and I walked out of the shop satisfied that I'd received excellent service.

And no spotty herberts in site.

Mind you, their mobile broadband service is crap!

Diestl
30th October 2009, 13:38
I went into a Vodafone shop on a Saturday, was there for about 5 minutes, served by a gorgeous young lady who dealt with my request very efficiently. She upgraded my account exactly as I'd asked, no mistakes, no fuss, and I walked out of the shop satisfied that I'd received excellent service.

And no spotty herberts in site.

Mind you, their mobile broadband service is crap!

No mirror there?

Moose423956
30th October 2009, 13:47
No mirror there?

Oh har dee har har har. My sides have split.

Clippy
30th October 2009, 14:03
I went into a Vodafone shop on a Saturday, was there for about 5 minutes, served by a gorgeous young lady who dealt with my request very efficiently. She upgraded my account exactly as I'd asked, no mistakes, no fuss, and I walked out of the shop with a boner satisfied that I'd received excellent service. Fnar, fnar.

And no spotty herberts in site.

Mind you, their mobile broadband service is crap!

Fixed that for ya! :wink