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suityou01
15th November 2009, 17:41
People that you love dearly, but do rabbit on and on. I visited my mother today. With the wife and kids. She is full of her new puppy and seemed in good spirits. The thing was, when it came time to go I was so worn down it showed on my face a bit I think. Felt bad. My brain hurts. :ohwell

Board Game Geek
15th November 2009, 18:19
I know what you mean.

I had to install a fax machine to a site last week.

(And before anyone comments, I see fax machines are part of the whole ICT thing. I also get asked to set up mobile phones, scanners, cameras as well. I don't mind. If they wanted a shelf put up, I'd do that as well. After all, I'm being paid for my time, so what do I care?)

Got to site. Meeted and greeted and shown to room with old machine.

Unboxed and installed new machine. Set it up, tested it, etc.

Then asked the users to watch how to load paper, send a fax, etc.

Me : Right, the paper goes..
User 1 : Is it like the old machine, where the paper goes upright ?
Me : No. As I was about to demonst..
User 2 : Does it speed dial ?
Me : Yes. I'll show you that in a moment, now, you load the paper...
User 1 : Which way do you load the paper ?
Me : I'm sorry ?
User 1 : Which way to load, when sending a fax ?
Me : I'm currently showing you how to load the blank paper in the tray at the bott..
User 2 : Can we send a test fax ?
Me : Yes, in a minute. After I have shown you how..
User 1 : So you can load blank paper where ?
Me : Here. In this tray. See ? And..
User 2 : I haven't got time for training.
Me : Well, you need to know how to use it. It's quite easy when..
User 1 : Oh, that's the phone. Back in a moment..

I couldn't get a word in edgeways with these 2 mature ladies. Everytime I went to explain something, they interrupted with valid questions, but not appropriate to the specific part of the training.

When they came back after 10 minutes, and I started all over again, the same thing happened.

So I just went silent.

They carried on wittering for another minute, before realising that I wasn't talking.

They looked confused, then the penny dropped.

I then continued my training, and they sat quietly for the next 10 minutes.

Perfect.

suityou01
15th November 2009, 18:31
I know what you mean.

I had to install a fax machine to a site last week.

(And before anyone comments, I see fax machines are part of the whole ICT thing. I also get asked to set up mobile phones, scanners, cameras as well. I don't mind. If they wanted a shelf put up, I'd do that as well. After all, I'm being paid for my time, so what do I care?)

Got to site. Meeted and greeted and shown to room with old machine.

Unboxed and installed new machine. Set it up, tested it, etc.

Then asked the users to watch how to load paper, send a fax, etc.

Me : Right, the paper goes..
User 1 : Is it like the old machine, where the paper goes upright ?
Me : No. As I was about to demonst..
User 2 : Does it speed dial ?
Me : Yes. I'll show you that in a moment, now, you load the paper...
User 1 : Which way do you load the paper ?
Me : I'm sorry ?
User 1 : Which way to load, when sending a fax ?
Me : I'm currently showing you how to load the blank paper in the tray at the bott..
User 2 : Can we send a test fax ?
Me : Yes, in a minute. After I have shown you how..
User 1 : So you can load blank paper where ?
Me : Here. In this tray. See ? And..
User 2 : I haven't got time for training.
Me : Well, you need to know how to use it. It's quite easy when..
User 1 : Oh, that's the phone. Back in a moment..

I couldn't get a word in edgeways with these 2 mature ladies. Everytime I went to explain something, they interrupted with valid questions, but not appropriate to the specific part of the training.

When they came back after 10 minutes, and I started all over again, the same thing happened.

So I just went silent.

They carried on wittering for another minute, before realising that I wasn't talking.

They looked confused, then the penny dropped.

I then continued my training, and they sat quietly for the next 10 minutes.

Perfect.

Mature ladies do like a natter. :laugh

Sounds like you were very patient. :hug:

Board Game Geek
15th November 2009, 18:44
Sounds like you were very patient.

It took a lot that day, for sure !

RichardCranium
15th November 2009, 22:24
In work, I have no problem with that at all. I see "engaging with the user", "understanding the business" and "capturing risks and issues" as all valid work activities.

Hence I just be polite and every so often mentally multiply the number of minutes I have been listening by my rate. When you're on 80p to £1 per minute, it is easy to listen to someone witter on about last night's shopping trip to Sainsbury's for 20 minutes.

MPwannadecentincome
17th November 2009, 21:36
In work, I have no problem with that at all. I see "engaging with the user", "understanding the business" and "capturing risks and issues" as all valid work activities.

Hence I just be polite and every so often mentally multiply the number of minutes I have been listening by my rate. When you're on 80p to £1 per minute, it is easy to listen to someone witter on about last night's shopping trip to Sainsbury's for 20 minutes.

which is fine if you are charging by the minute or hour.
when working a "professional day" all that time just gets added on to the end of the day when the rest of the day's work has to be completed.

jmo21
17th November 2009, 22:56
In work, I have no problem with that at all. I see "engaging with the user", "understanding the business" and "capturing risks and issues" as all valid work activities.

Hence I just be polite and every so often mentally multiply the number of minutes I have been listening by my rate. When you're on 80p to £1 per minute, it is easy to listen to someone witter on about last night's shopping trip to Sainsbury's for 20 minutes.

well done that man, I use the same technique.

Current favourite is my dev lead who likes to gas on about his iPhone, which I quite enjoy, as I have one too. tick tick tick.... :laugh

NickFitz
18th November 2009, 02:29
well done that man, I use the same technique.

Current favourite is my dev lead who likes to gas on about his iPhone, which I quite enjoy, as I have one too. tick tick tick.... :laugh

He's probably checking out a new app that allows him to track the amount of time you've spent listening to him and then challenge your invoices on that basis :frown

Svalbaard
18th November 2009, 09:21
Perhaps the two mature ladies were hoping to keep you there in the hope of getting a "Diet coke" moment in the lift?

Spacecadet
18th November 2009, 09:27
Perhaps the two mature ladies were hoping to keep you there in the hope of getting a "Diet coke" moment in the lift?

Young Man!!