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zebedoo
23rd December 2009, 13:34
Could anyone offer any advice re methods/processes/best practice/ideas etc of how to effectively carry-out skills and knowledge transfer to permie staff?

Any links to tools and resources that could be useful would also be appreciated.

Cheers lots in advance,

Z

Troll
24th December 2009, 08:15
You can't make a silk purse out of a sow's ear


HTH

Paddy
24th December 2009, 08:24
Could anyone offer any advice re methods/processes/best practice/ideas etc of how to effectively carry-out skills and knowledge transfer to permie staff?

Any links to tools and resources that could be useful would also be appreciated.

Cheers lots in advance,

Z

I never do that unless I am contracted to do it as a particular role. It’s a bit like getting an electrician to rewire half your house and then asking him to teach you how to do the second half.

threaded
24th December 2009, 08:47
You can't make a silk purse out of a sow's ear


HTH

WHS

I've a client with a 'senior programmer' who doesn't know the difference between compiled and interpreted languages and another where the testers failed a rollout because the .rpm file would not install on Windows.

But that's the AeroSpace industry for you, and I'm so glad I can bicycle most places.

Durbs
24th December 2009, 08:54
Any links to tools

A KT tool? Wish i'd have had one of those last year when i spent months in knowledge transfer to offshore.

Basically just Word is your friend, document everything and ensure those docs are good as once you've gone they'll blame every problem on the fact you didn't teach them X, Y & Z.

We had multiple sessions per app then after they had read and digested anything, we had reverse KT's where they repeated everything i'd told them back to me and i produced a score sheet based on my perception of their understanding. Then further sessions were scheduled based on this until i was happy they had 'got' the info.

So basically, there's no 'set' format that i know of as its totally dependent on the type of tasks you are handing over but basically we went:

a) I produce docs and hand over with instruction to read and digest and flag any areas that are not understood
b) Face to face session(s) where i go over the docs and they raise anything identified in a).
c) They produce their own doc sets based on b), i review and further session to go over these and amend
d) Session where they present their understanding to me and i score based on this and identify any missed info. They then perform the presentation again until i'm happy and sign off that i think they are ok to move to e)
e) Secondary support/development where i pass any non-critical tasks to them for resolution/build
f) Primary support/development phase where they are in control but i hang around in case anything goes pear shaped (YouTube and eBay are your friends here)
g) Your pass is revoked and you are waved off to the bench

OrangeHopper
24th December 2009, 10:10
I did a year of knowledge transfer and I used powerpoint to present diagrams of the various systems and associated processes during training sessions. Using a tablet was very helpful.

I have found that having a Question & Answer document is the best for system support. Using this method means you don't have to worry about whether the document reads properly, flows etc and can be updated easily whenever you think of another useful tip etc.


How do I find out whether the nightly batch job ran correctly?

Log on to the system as the XYZ user and execute the following query using sqlplus.

select * from batch_history where .....

ratewhore
24th December 2009, 10:15
Could anyone offer any advice re methods/processes/best practice/ideas etc of how to effectively carry-out skills and knowledge transfer to permie staff?

Any links to tools and resources that could be useful would also be appreciated.

Cheers lots in advance,

Z

fook em

HTH

:glasses

Diver
24th December 2009, 10:15
I advise that unless they are all ex contractors, don't waste your time :smokin

EternalOptimist
24th December 2009, 10:31
One method would be to take a tin of brasso , a chamois leather and a large trud. Preferably a steamer.
If you can manage to polish said trud, so that you can see your face in it, you are ready and fully trained to make the skills transfer.
If you fail to polish the trud, then you have learned a valuable lesson in life



:rolleyes:

Diver
24th December 2009, 10:32
One method would be to take a tin of brasso , a chamois leather and a large trud. Preferably a steamer.
If you can manage to polish said trud, so that you can see your face in it, you are ready and fully trained to make the skills transfer.
If you fail to polish the trud, then you have learned a valuable lesson in life



:rolleyes:

PS. Remember not to chew your fingernails afterwards :smokin

Board Game Geek
24th December 2009, 10:47
PS. Remember not to chew your fingernails afterwards :smokin

Ewwwwwww

Durbs
24th December 2009, 10:54
If you fail to polish the trud

You can't polish a trud but you can roll one in glitter to make it passable.

(again, no fingernail chewing after this method either).